Melisha Jones
Reynoldsburg,OH
Summary
Forward-thinking and versatile business professional with a demonstrated record in leadership and consulting. Twenty years experience in project management, operational excellence, and business development roles. Adept at cultivating collaborative stakeholder relationships, analyzing problems, and identifying solutions for long-term success. Strong attention to detail and ability to manage multiple priorities with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Sr. Project Manager and Business Consultant
Daugherty Business Solutions
08.2021 - 05.2024
- Tailored solutions for assigned clients such as Cox Communications to support their unique business needs for multi-million dollar project
- Presented monthly and ad-hoc program insights and action plans to executive-level stakeholders
- Created executive communications to support organizational messages and stakeholder engagements
- Built strong relationships with clients through consistent communication and proactive problem-solving efforts
- Facilitated all components of the project delivery phase from inception to closing for large-size project plans, timelines, and budgets
- Negotiated and resolved disputes between stakeholders finding mutually beneficial solutions
- Supervised a diverse team of 5 client assigned consultants, effectively fostering collaboration across departments to achieve shared goals
- Supervised and mentored junior consultants, helping them enhance their skills and contribute more effectively to projects
- Managed client employee onboarding and talent-related initiatives, successfully onboarding and training 7 employees
Client/Employee Experience Senior Project Manager
JP Morgan Chase
10.2017 - 08.2021
- Spearheaded effort to create a pain point management framework focused on conducting root cause analysis, client and employee pain point journeys, and delivering stakeholder insights to introduce quick wins and scalable solutions
- Successfully implemented feedback listening posts through surveys, repositories, focus groups, and executive forums leading to a streamlined approach for viewing customer and operational feedback themes
- Successfully launched an internal employee recognition program leading to record utilization and adoption within the organization
- Established effective communication channels with stakeholders to ensure transparency and alignment of expectations
- Served as ambassador for diversity and inclusion programs helping to achieve 100% training goals across branch and operational staff
- Supervised and mentored junior associates within business development programs; successfully onboarding 100% of candidates into permanent business roles
Front Office Procedure Manager
JP Morgan Chase
01.2015 - 10.2017
- Established front office procedure framework to convert policy manuals to technical procedures for Wealth Management employees.
- Established intake review and approval process for identifying process and procedures opportunities.
- Converted antiquated policy manuals into technical procedure formats to support front-office employees with account opening and branch related activities.
- Spearheaded relationship with organizational stakeholders to achieve common shared goals.
- Successfully executed the first cross-line of business workstream delivering over 250 new procedures to satisfy mandated Department of Labor regulations.
Change Management Project Manager - Branch
JP Morgan Chase
01.2013 - 01.2015
- Successfully managed seven lines of Change management business relationships weekly
- Thoroughly evaluated up to 50 new business initiative requests weekly, assessing customer and employee impacts, operational readiness, implementation schedules, and business goal alignment.
- Provided detailed technical and operational direction for all initiatives and collaborated closely with senior management to gain final approval to proceed
- Successfully managed branch systems and application platforms break/fix list and coordinated with cross-functional teams to quickly provide solutions to mitigate impact.
- Spearheaded all written communications to inform the business of known issues and temporary solutions; publishing up to 20 updates weekly
- Delivered onsite training to staff for new products, processes, and software launches across the entire branch footprint
Assistant Branch Manager – Operations, AVP
JP Morgan Chase
08.2008 - 01.2013
- Supported the Branch Manager with daily tasks, ensuring smooth functioning and effective communication for 25 branch employees
- Oversaw successful processing of 100K teller client transactions per month, while consistently achieving monthly cross-sell referral targets
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward the goal.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations, and received 100% passing for all four branch audits
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
MBA - Business Administration
Franklin University
Columbus, OH03.2024
Bachelor of Science - Business Administration
Franklin University
Columbus, OH08.2019
Associate of Arts - Business Administration
Columbus State Community College
Columbus, OH06.2013
Skills
- Business Analysis & Planning
- Project Planning & Execution
- Continuous Process Improvement
- Processes and Procedures Oversight
- Complex Problem-Solving
- Client Relationship Management
- Cross-Functional Teamwork and Collaboration
- Team Leadership & Employee Development
- Verbal and written communication
- Visual storytelling
- Customer Journey Mapping
- Attention to Detail
- Time Management
Recognition & Certification
- (Jan 2022 - May 2024) President of Black Consultant Network Employee Resource Group
- (2023) Columbus Region Volunteer Organizer
- (Sept 2021 – Aug 2023) Promoted to Business Consultant Team Manager
- (2019) CBA Market Simulation Participant
- (2021) Lean Kanban Certification
References
Available upon request
www.linkedin.com/in/melisha-jones-6454b5190
I am enthusiastic about people, problem-solving, and leading a purpose-driven life. With over 20 years of experience in managerial, project management, and leadership roles, I have developed the business and educational acumen to embrace new challenges fearlessly. My exceptional verbal and written communication skills, organizational abilities, sharp attention to detail, and adept relationship-building skills set me apart. My versatility, high emotional intelligence, and adaptability are the cornerstones of my brand.
My dynamic blend of energy, versatility, and analytical prowess distinguishes me as a collaborator and an adept individual thinker. I thrive on dissecting problems to uncover opportunities for improvement and excel in executing projects from inception to completion. Drawing from my professional and personal experiences, I offer diverse perspectives and innovative solutions to drive goal achievement while motivating others to succeed. As I look ahead to the next chapter of my career, I am eager to further my skill set and play a pivotal role in shaping the transformative agendas of the future. I am confident I would be a valuable addition to any team, and excited about bringing my passion to my next role.
Timeline
Sr. Project Manager and Business Consultant
Daugherty Business Solutions
08.2021 - 05.2024
Client/Employee Experience Senior Project Manager
JP Morgan Chase
10.2017 - 08.2021
Front Office Procedure Manager
JP Morgan Chase
01.2015 - 10.2017
Change Management Project Manager - Branch
JP Morgan Chase
01.2013 - 01.2015
Assistant Branch Manager – Operations, AVP
JP Morgan Chase
08.2008 - 01.2013
MBA - Business Administration
Franklin University
Bachelor of Science - Business Administration
Franklin University
Associate of Arts - Business Administration
Columbus State Community College
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