Melisha Zuniga
Edinburg,TX
Summary
Dedicated Customer Service professional with 3+ years experience and knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Eager to learn and grow in customer service skills.
Overview
5
5
years of professional experience
Work History
Data
Entry, Senture
08.2022 - 08.2023
- I would enter the data received for students loan forgiveness applications while processing up to 8+ applications per hour.
Customer Service Agent
TaskUs
02.2022 - 04.2022
- I would assist callers with issues relating to their coinbase account and answer any questions they had relating to bitcoin
- Assisted customers with a warm and professional attitude
- Assisted customers with questions
Customer Service Agent
TTEC WORK AT HOME
12.2021 - 01.2022
- I was still in the training process learning to assist customers with issues relating to their bank account
- Answered general questions
- Assisted customers with a warm and professional attitude
Customer Service Agent
ACT
07.2021 - 09.2021
- I was assisting the elderly with any issues they had with their Medicare account or any other questions they may have had.
Call Center Agent
TTEC
05.2021 - 06.2021
- I was assisting callers with any issues they had relating to their bank account or any common questions they had.
Fork
Shakeologist, Fit Kitchen
07.2020 - 04.2021
- I would help costumers find certain meal preps to accommodate their diet as well as make protein shakes.
Cashier
Wingstop Sports
03.2020 - 06.2020
- I would take many phone orders while also needing to take the food/drinks to customers and do all the closing duties.
Seasonal Sales Associate
Michael Kors
12.2019 - 01.2020
- I would assist the customers with finding a certain item and/or price
- I would also make sure my area was nice and well kept
- Server
Thai Red Chili’s
08.2019 - 10.2019
- I would take many customers their fresh meals and drinks and try to maintain a clean restaurant.
Team Member
Whataburger
12.2018 - 02.2019
- I was mostly in the training process but would take the orders to the customers who dined in along with their drinks in a fast, orderly fashion.
Party Hostess/Cashier
Peter Piper Pizza
03.2018 - 10.2018
- I was mainly a party hostess which would help the parents set up the party, get the food, keep track of the kids, cut the cake, piñata, etc
- I would also work the register, make the food, give out the orders, game room, dishwasher and bus.
Education
Premier High School CTE
Edinburg, TXSkills
- Cash Handling
- Cashiering
- Host/Hostess
- Serving Experience
- Restaurant Experience
- Cleaning Experience
- Customer service
- Data entry
- Error Identification
- Collecting Information
- Data Transcription
- Order Processing
Timeline
Data
Entry, Senture
08.2022 - 08.2023
Customer Service Agent
TaskUs
02.2022 - 04.2022
Customer Service Agent
TTEC WORK AT HOME
12.2021 - 01.2022
Customer Service Agent
ACT
07.2021 - 09.2021
Call Center Agent
TTEC
05.2021 - 06.2021
Fork
Shakeologist, Fit Kitchen
07.2020 - 04.2021
Cashier
Wingstop Sports
03.2020 - 06.2020
Seasonal Sales Associate
Michael Kors
12.2019 - 01.2020
Thai Red Chili’s
08.2019 - 10.2019
Team Member
Whataburger
12.2018 - 02.2019
Party Hostess/Cashier
Peter Piper Pizza
03.2018 - 10.2018
Premier High School CTE
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