Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Murrill

Buffalo,MO

Summary

Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 25 years.

Overview

32
32
years of professional experience

Work History

Veterinary Receptionist

S.W. Missouri Veterinary Partnership
05.2014 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Entered data from pet records and office visits into computer system.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Answered owner animal health questions and advised on best care practices.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Printed prescription requests and queries in compliance with practice protocol.
  • Helped patients complete necessary medical forms and documentation.
  • Invoiced patients accurately in line with charging guidelines.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Supported office staff and operational requirements with administrative tasks.
  • Completed patient referrals to other medical specialists.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.

ER Unit Secretary

Cox Medical Center South
02.2007 - 05.2009
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Prepared and processed patient referrals and transfer requests.
  • Received and routed laboratory results to correct clinical staff members.
  • Answered phone calls and messages for multiple doctors at medical facility, scheduling appointments, and handling patient inquiries.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Registered and verified patient records before triage with most up-to-date information.

Unit Secretary

Mercy Hospital Springfield
05.1991 - 03.2000
  • Managed incoming calls and directed to appropriate department.
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained rapport with physicians, nurse,s and other healthcare personnel.
  • Supported office staff and operational requirements with administrative tasks.
  • Maintained current and accurate medical records for patients.
  • Provided information for patient admissions and discharges to foster timely processing.
  • Executed administrative duties to facilitate unit tasks and meet team goals.
  • Enhanced office productivity by handling high volume of callers per day.
  • Processed lab paperwork and requests according to physicians' orders.
  • Transcribed doctors' medication orders, lab test requests, and care plans.
  • Monitored inventory levels and advised management of need for replenishment.
  • Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
  • Processed patient bills and payments, double checking information for accuracy.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Received and routed laboratory results to correct clinical staff members.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Prepared and processed patient referrals and transfer requests.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Answered phone calls and messages for multiple physicians at medical facility, scheduling appointments, and handling patient inquiries.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Registered and verified patient records before triage with most up-to-date information.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Assisted with medical coding and billing tasks.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Processed medical insurance claims and payments.

Education

No Degree - Medical Terminology

Ozarks Technical Community College
Springfield, MO

High School Diploma -

Glendale High School
Springfield, MO
06.1990

Skills

  • Veterinary Terminology
  • Medical Records Management
  • Office Supplies and Inventory
  • Critical Thinking
  • Call Transfers
  • EMR Systems
  • Front Desk Operations
  • Customer Interaction
  • HIPAA Guidelines
  • Reminder Calls
  • Electronic Medical Record
  • Telephone Management
  • Patient Callbacks
  • Medication Dispensing
  • Typing and Filing
  • Effective Multitasking
  • Telephone Etiquette
  • Patient Relations
  • Sound Judgment
  • Prescription Refills
  • Patient Scheduling
  • Medical Recordkeeping
  • Checking Patient Details
  • Client Relations
  • Appointment Scheduling
  • Account Management
  • Schedule Coordination
  • Reading Comprehension

Timeline

Veterinary Receptionist

S.W. Missouri Veterinary Partnership
05.2014 - Current

ER Unit Secretary

Cox Medical Center South
02.2007 - 05.2009

Unit Secretary

Mercy Hospital Springfield
05.1991 - 03.2000

No Degree - Medical Terminology

Ozarks Technical Community College

High School Diploma -

Glendale High School

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Melissa Murrill