Microsoft 365
Melissa A. Russell
Mililani,HI
Summary
Dynamic sales and operations leader with extensive experience at driving process improvements and exceeding sales targets. Proven expertise in metrics analysis and cross-functional collaboration, enhancing team performance and client satisfaction. Skilled in project management and compliance, consistently delivering strategic solutions that optimize workflow and elevate business outcomes.
Overview
12
12
years of professional experience
Work History
Principal
MKM LLC
Hawaii
11.2024 - Current
- Assist in small business plan development, including financial projections and strategic objectives
- Provide recommendations for improving cash flow management and profitability
- Assess current business processes and recommend workflow optimizations
- Develop sales strategies to increase lead generation and conversion
- Ensure compliance with legal and regulatory requirements
- Act as a liaison between the business and key stakeholders, including investors and partners
Sr. Account Executive
Spectrum Business
Hawaii
07.2023 - 12.2024
- Manage and expand key client portfolios across Hawaii, consistently exceeding project expectations
- Collaborate with internal teams to identify infrastructure projects, driving operational improvements and uncovering new market potential in underserved areas
- Oversee the deployment of telecommunications products and equipment, ensuring seamless integration into clients' daily operations
- Apply data-driven analysis to streamline operational processes and enhance overall service delivery
Direct Sales Manager
Spectrum Business
Oahu Maui Kauai
03.2018 - 07.2023
- Lead and manage a high-performing sales team, overseeing day-to-day sales and operations to meet performance goals
- Drive efficiency by managing sales, including overseeing new product rollouts, process changes, training, reporting, and order completion
- Develop and execute strategies to enhance team performance, achieving consistent quota attainment and surpassing organizational performance targets in mobile and territory sales
- Partner with cross-functional teams (sales, marketing, IT, etc.) to implement operational improvements and refine business processes
Business Services Operations Manager
Spectrum Business
Hawaii
10.2014 - 03.2018
- Led operations for multiple sales teams, managing order documentation, contract review, billing activation, and compliance processes across Inbound/Outbound Telesales, Direct, and National Sales teams
- Oversee daily call center operations, ensuring adherence to KPIs, maintaining high CSAT scores and FCR data
- Spearheaded the implementation of commercial product and project deployments for Hawaii, ensuring seamless execution and customer satisfaction
- Drove operational excellence through team specialization, optimizing productivity and reducing cycle times
- Trained sales and operations teams on new systems and product offerings, driving operational knowledge and improving performance
Business Services Representative
Oceanic Time Warner Cable
Hawaii
04.2014 - 10.2014
- Led phone sales for a range of telecommunication services, consistently exceeding monthly sales targets
- Optimized sales processes, identifying new opportunities and improving sales cycle efficiencies to better serve business customers in Hawaii
- Provided expert customer service by resolving conflicts and managing customer expectations effectively
Business Services Coordinator
Oceanic Time Warner Cable
Hawaii
01.2013 - 04.2014
- Assisted with cross-departmental coordination, liaising between sales, engineering, and operations teams to ensure smooth order execution and seamless customer activation
- Developed, managed, and optimized field installation schedules, streamlining the deployment process for commercial orders
- Recruited and trained contract employees
Education
Master of Science - Human Resources Management
East Central University
Ada, OKBachelor of Arts - Psychology
University of Oklahoma
Norman, OKSkills
- Operations Management
- Compliance & Risk Management
- CRM Management
- Metrics & Data Analysis
- Process Improvement
- Project Management
- Cross-Functional Collaboration
- Resource Allocation & Equipment Deployment
- Sales/Operations Training & Development
- Market analysis
- Workflow optimization
- Client relationship management
- Program implementation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
“Pleasure in the job puts perfection in the work.”
Aristotle
Software
Google Workspace
Salesforce
Webex
Slack
Timeline
Principal
MKM LLC
11.2024 - Current
Sr. Account Executive
Spectrum Business
07.2023 - 12.2024
Direct Sales Manager
Spectrum Business
03.2018 - 07.2023
Business Services Operations Manager
Spectrum Business
10.2014 - 03.2018
Business Services Representative
Oceanic Time Warner Cable
04.2014 - 10.2014
Business Services Coordinator
Oceanic Time Warner Cable
01.2013 - 04.2014
Master of Science - Human Resources Management
East Central University
Bachelor of Arts - Psychology
University of Oklahoma
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