Melissa Abbott
Chambersburg,PA
Summary
Creative social media content creator with eye for detail and passion for crafting stories. Skilled in utilizing new techniques and keeping up with latest trends in writing.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Volunteer Social Media Content Creator
Shippensburg University Cheer
08.2022 - Current
- Chose cover photography or artwork, selected fonts, and arranged designs to attract target readership.
- Gathered user-generated content for reposting purposes, fostering a sense of community among followers while also showcasing their own experiences with the brand or product offerings.
- Managed social media accounts, ensuring timely responses to comments and messages from the community.
- Utilized visual storytelling techniques, incorporating eye-catching images and videos into posts for higher engagement rates.
- Managed content across multiple platforms for widest audience reach.
Membership Sales Ambassador
BJ's Wholesale
05.2020 - Current
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Bachelor of Science - Communication, Journalism And Media
Shippensburg University of Pennsylvania
Shippensburg, PA05.2024
Skills
- Storyboarding
- Marketing Strategies
- Originality and Creativity
- Team contribution
- Adobe Creative Suite
- Platform Expertise
- Editing and review
Affiliations
- Shippensburg University Cheerleading
Certification
- Muck Rack: Fundamentals of Social Media Certificate, 2023
Timeline
Volunteer Social Media Content Creator
Shippensburg University Cheer
08.2022 - Current
Membership Sales Ambassador
BJ's Wholesale
05.2020 - Current
Bachelor of Science - Communication, Journalism And Media
Shippensburg University of Pennsylvania