Summary
Overview
Work History
Education
Work Availability
Skills
Timeline
Receptionist

Melissa Abidin

Spring,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

21
21
years of professional experience

Work History

Home Maker

Self
07.2014 - Current
  • Maintained entire family's schedule and organized events.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Administered basic first-aid and medication in emergency situations.
  • Assisted children with homework assignments and special projects across different subjects.
  • Addressed client household needs with meal preparation, housekeeping and transportation.

Customer Service Manager

U-Haul Corporate Office
08.2012 - 07.2014
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Consulted with central reservations to discuss new rate plans and promotions.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Followed through with client requests to resolve problems.
  • Kept accurate records to document customer service actions and discussions.
  • Researched and corrected customer concerns to promote company loyalty.
  • Addressed potential cancellations and offered catered solutions to retain accounts.
  • Developed and offered unique discount options to drive interest in new product lines.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Physical Therapy Technician

Elite Orthopedics And Sports Medicine
08.2008 - 01.2012
  • Monitored patient's safety and response to exercise intensity to discuss with therapist or assistant.
  • Assisted with reception duties like scheduling patients and completing follow up calls.
  • Prepared patients to meet with physical therapists.
  • Executed interventions of modalities or exercise as directed by therapist or assistant.
  • Increased physician and patient customer satisfaction by recognizing and acting to meet various needs.
  • Inventoried supplies and ordered more for office and patient rooms.
  • Reviewed current literature and research to update and revise educational components.
  • Maintained cleanliness and sanitation of clinic or treatment environment.
  • Assisted physical therapists with patient examinations using manual therapy techniques and therapeutic exercise instruction.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Monitored patient progress and reported changes to physical therapist.
  • Performed therapeutic massage, hot-cold packs placement, or electrical stimulation under direction of physical therapist.
  • Educated patients and families on exercises and proper body mechanics.
  • Utilized gait belts, lifts, or slings to safely move and transfer patients.
  • Documented each patient case with updates in computer system.
  • Administered ultrasound, diathermy or other therapeutic modalities.
  • Communicated with physicians to provide updates on patient care.

Physical Therapy Technician

Proactive Physical Therapy And Sportsmedicine
09.2002 - 08.2008
  • Monitored patient's safety and response to exercise intensity to discuss with therapist or assistant.
  • Assisted with reception duties like scheduling patients and completing follow up calls.
  • Prepared patients to meet with physical therapists.
  • Increased physician and patient customer satisfaction by recognizing and acting to meet various needs.

Education

Athletic Training / Sports Medicine

University of Houston
Houston, TX

Spring High School
Spring, TX
05.1998

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

  • Medical Software Applications
  • Patient Screening
  • Appointment Coordination
  • Completing Insurance Forms
  • Exam Room Preparation
  • Medical Records Management
  • Payment Collection and Processing
  • Documentation and Recordkeeping
  • Patient Care and Physical Therapy
  • Treatment Administration
  • Surgery Rehabilitation
  • Taking Vitals
  • Therapeutic Exercise
  • Treatment Preparation
  • Stretching Exercises
  • Range of Motion Exercises
  • HIPAA Regulations
  • Sports Injuries
  • Evaluate Progress Data

Timeline

Home Maker

Self
07.2014 - Current

Customer Service Manager

U-Haul Corporate Office
08.2012 - 07.2014

Physical Therapy Technician

Elite Orthopedics And Sports Medicine
08.2008 - 01.2012

Physical Therapy Technician

Proactive Physical Therapy And Sportsmedicine
09.2002 - 08.2008

Athletic Training / Sports Medicine

University of Houston

Spring High School

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Melissa Abidin