Melissa A. Brown
Fraud Analyst II
Cincinnati,Ohio
Summary
To obtain a position where my education, organization, planning, customer service and communication skills can be utilized. The ability to apply my comprehensive knowledge of systems, procedures, customers, products, and processes to perform a broad range of varied and demanding assignments within multiple areas within financial crimes.
Overview
24
24
years of professional experience
3
3
years of post-secondary education
Work History
Officer, Fraud Analyst II – Financial Crimes Department
Fifth Third Bank
04.2017 - Current
- Analyze potential fraud trends (checks, wires, Account takeovers, scams, Disputes requested.)
- Fraud referrals, LEAN – SAR cases
- Maintain our restitution and recovery process by working with internal and external departments to obtain repayment information (collections, GL, Cost Center, loss mitigation)
- Partner with other Risk and Compliance teams if further investigation of confirmed fraud
- Analytical skills – extensive researching internal and external
- Analyze alerts in multiple systems, consistently meeting the assigned metrics
- Reporting customer to the early warning system due to fraudulent activity per their accounts
- Reporting activities performed in the case management tool portal spreadsheet
- Handles the CBR update request form, Chexsystems process
Global Payment Specialist – Wire Department
Fifth Third Bank
09.2014 - 04.2017
- Assure and confirm wires and ACH’s for potential fraud
- Worked with Treasury Managers to meet clients’ needs for outbound wires request
- Work diligently with fraud investigators and compliance OFAC group
- Work with Risk and Compliance teams to insure the safety for customer accounts from fraudulent activities
Supervisor Reconciler (ARP) Account Reconciliation Processing
Fifth Third Bank
09.2000 - 01.2014
- Supervise a team of 20 people
- Manage all areas for account balancing general ledger for large corporate control disbursement accounts meeting monthly statements SLA (500Accts.)
- Excellent customer service skills by means of educating clients about our positive pay services to minimize potentially fraudulent activities on accounts
Education
Bachelor’s degree - business management
Thomas More College
Crestview Hills, Ky 01.2013 - 05.2015
Skills
communication
Community Service
- People Working Cooperatively, 04/2013, Assist the elderly with home repair project
- Ronald McDonald House, Semi Annual, Organized a team to prepare/serve meals for residents of 150 people
- Tender Mercies homeless shelter, Semi Annual, Prepared and served meals for homeless shelter
Recognitionawards
- Horizon Award Winner, 2015, This is in recognition to exceptional individual demonstrating Fifth Third Bank core values.
- 3rd quarter RITA Award, 2015, 2016, This award is based on the core values of Respect and Inclusion, Integrity, Teamwork and Collaboration and Accountability.
Timeline
Officer, Fraud Analyst II – Financial Crimes Department
Fifth Third Bank
04.2017 - Current
Global Payment Specialist – Wire Department
Fifth Third Bank
09.2014 - 04.2017
Bachelor’s degree - business management
Thomas More College
01.2013 - 05.2015
Supervisor Reconciler (ARP) Account Reconciliation Processing
Fifth Third Bank
09.2000 - 01.2014
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