Melissa A. Brown
Fraud Analyst II
Cincinnati,Ohio
Summary
To obtain a position where my education, organization, planning, customer service and communication skills can be utilized. The ability to apply my comprehensive knowledge of systems, procedures, customers, products, and processes to perform a broad range of varied and demanding assignments within multiple areas within financial crimes.
Overview
24
24
years of professional experience
3
3
years of post-secondary education
Work History
Officer, Fraud Analyst II – Financial Crimes Department
Fifth Third Bank
04.2017 - Current
- Analyze potential fraud trends (checks, wires, Account takeovers, scams, Disputes requested.)
- Fraud referrals, LEAN – SAR cases
- Maintain our restitution and recovery process by working with internal and external departments to obtain repayment information (collections, GL, Cost Center, loss mitigation)
- Partner with other Risk and Compliance teams if further investigation of confirmed fraud
- Analytical skills – extensive researching internal and external
- Analyze alerts in multiple systems, consistently meeting the assigned metrics
- Reporting customer to the early warning system due to fraudulent activity per their accounts
- Reporting activities performed in the case management tool portal spreadsheet
- Handles the CBR update request form, Chexsystems process
Global Payment Specialist – Wire Department
Fifth Third Bank
09.2014 - 04.2017
- Assure and confirm wires and ACH’s for potential fraud
- Worked with Treasury Managers to meet clients’ needs for outbound wires request
- Work diligently with fraud investigators and compliance OFAC group
- Work with Risk and Compliance teams to insure the safety for customer accounts from fraudulent activities
Supervisor Reconciler (ARP) Account Reconciliation Processing
Fifth Third Bank
09.2000 - 01.2014
- Supervise a team of 20 people
- Manage all areas for account balancing general ledger for large corporate control disbursement accounts meeting monthly statements SLA (500Accts.)
- Excellent customer service skills by means of educating clients about our positive pay services to minimize potentially fraudulent activities on accounts
Education
Bachelor’s degree - business management
Thomas More College
Crestview Hills, Ky 01.2013 - 05.2015
Skills
communication
decision making
leadership
mentoring
quick learner
detail oriented
critical thinking
customer service orientation
relationship building
organizational skills
planning skills
project management
collaborative work
cross-functional teamwork
computer skills
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook Express
CRM systems
ACE systems
RWI systems
MTS
Detica
BAE
NetReveal
LEAN
CMT
EWS
FIS check system
Blue zone mainframe systems
Community Service
- People Working Cooperatively, 04/2013, Assist the elderly with home repair project
- Ronald McDonald House, Semi Annual, Organized a team to prepare/serve meals for residents of 150 people
- Tender Mercies homeless shelter, Semi Annual, Prepared and served meals for homeless shelter
Recognitionawards
- Horizon Award Winner, 2015, This is in recognition to exceptional individual demonstrating Fifth Third Bank core values.
- 3rd quarter RITA Award, 2015, 2016, This award is based on the core values of Respect and Inclusion, Integrity, Teamwork and Collaboration and Accountability.
Timeline
Officer, Fraud Analyst II – Financial Crimes Department
Fifth Third Bank
04.2017 - Current
Global Payment Specialist – Wire Department
Fifth Third Bank
09.2014 - 04.2017
Bachelor’s degree - business management
Thomas More College
01.2013 - 05.2015
Supervisor Reconciler (ARP) Account Reconciliation Processing
Fifth Third Bank
09.2000 - 01.2014