Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Acevedo

Covina

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

29
29
years of professional experience

Work History

Senior Account Manager - Hospitality Division

Ardmore Home Design
01.2013 - 06.2024
  • Managed a customer service team and outside sales rep team. Motivated and assisted all team members to meet and exceed sales targets.
  • Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
  • Provided extensive support in sales, technical and business areas to key accounts.
  • Organized client feedback and introduced streamlined process of replying to and rectifying complaints.
  • Effectively managed 1500+ accounts concurrently to increase company revenue by over 25%.
  • Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
  • Developed deep knowledge of customer businesses and relationship to company objectives.
  • Mentored junior account management professionals to develop skills and increase company revenue.

Front Office Manager

E.E Jensen Sprinklers
01.2007 - 01.2012
  • Kept financial records accurate, current and compliant by monitoring records and addressing variances.
  • Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Resolved issues through active listening and open-ended questioning.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation.
  • Utilized client and staff feedback to maintain customer partnerships and increase revenue.

Phone Banker

Wells Fargo Bank
01.2000 - 01.2003
  • Responded to customer inquiries in a clear, concise and friendly manner to establish an excellent first impression.
  • Performed clerical work such as sorting mail, restocking supplies and typing documents.
  • Connected callers with appropriate professional, department or business.
  • Maintained friendly and professional customer interactions.
  • Executed wire transfers, stop payments and account transfers.
  • Opened accounts with cross sales.

Line Manager

The Home Depot
01.1995 - 01.1999
  • Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
  • Engaged employees in business processes with positive motivational techniques.
  • Protected company assets with strategic risk management approaches.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks.

Education

High School Diploma -

Fairvalley HighSchool
Covina, CA
01.1993

Business

McKinley College
Fort Collins, CO

Skills

  • Customer relationship management software
  • Client relationship management
  • Contract management
  • Sales operations support
  • Fulfillment oversight
  • Service-oriented sales expertise
  • Relationship management
  • Operational management
  • Client account management

Timeline

Senior Account Manager - Hospitality Division

Ardmore Home Design
01.2013 - 06.2024

Front Office Manager

E.E Jensen Sprinklers
01.2007 - 01.2012

Phone Banker

Wells Fargo Bank
01.2000 - 01.2003

Line Manager

The Home Depot
01.1995 - 01.1999

High School Diploma -

Fairvalley HighSchool

Business

McKinley College

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