Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Melissa Acosta

East Orange,NJ

Summary

Melissa Acosta, a dedicated professional based in East Orange, NJ, excels in customer service and care. With a background as a Customer Service Representative and extensive experience as a Teaching Assistant, she demonstrates expertise in planning and executing activities, establishing positive routines, and fostering effective communication with students and parents. Melissa also brings managerial and administrative skills from her role as an Assistant Director/Teacher Assistant. Fluent in Spanish, she holds certifications in First Aid and CPR, complemented by ongoing education towards an Associate's degree in Education. Melissa is a detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Certified Teacher Assistant

West Orange Community House
08.2023 - Current
  • Promoted a positive learning environment by establishing clear classroom expectations and maintaining consistent routines.
  • Monitored student progress through regular assessments, adjusting instructional strategies as needed for optimal results.
  • Collaborated with fellow teachers to develop interdisciplinary lesson plans, maximizing student engagement and understanding.
  • Managed classroom behavior effectively by implementing consistent consequences and reinforcing positive behaviors.
  • Established strong relationships with parents through effective communication about their child''s academic progress and behavioral concerns.
  • Implemented differentiated instruction techniques to address diverse learning needs and ensure individual student success.
  • Contributed to school-wide initiatives focused on improving student achievement levels, participating in data-driven decision-making processes, and collaborating on team-based projects.
  • Participated in professional development opportunities to stay current on educational trends and enhance teaching skills.
  • Coordinated with parents and teachers to discuss student progress and address concerns.
  • Supported teachers in creating multimedia presentations, enriching lesson delivery.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Completed daily reports on attendance and disciplinary performance.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Handled class records for attendance, assignment grades and course participation scores.
  • Copied, organized and distributed classroom assignments or other paperwork.
  • Developed materials for classroom teachers to support instruction, lab work or in-class activities.

Front Desk Receptionist

West Orange Community House
08.2023 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Greeted visitors warmly, creating positive first impression of organization.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
  • Initiated system for tracking office supplies, leading to more efficient inventory management.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer problems and complaints.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Translator and Interpreter

West Orange Community House
08.2023 - Current
  • Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
  • Translated documents from Language to Language.
  • Provided verbal summaries of non-English documents for immediate use.
  • Interpreted conversations between foreign language-speaking clients and others.
  • Assisted foreign language-speaking clients with inquiries.
  • Created detailed reports on accuracy of translated documents.

Community Aide

Spectrum 360
09.2021 - 06.2022
  • Helped create comprehensive program to meet students needs
  • Managed cases of students receiving social or community service support
  • Supported students through development of new life skills, obtaining resources and transitioning back to society
  • Kept case files updated, accurate and aligned with requirements
  • Helped students and parents navigate social services system and access needed resources

Community Aide

Battery Park City School
10.2019 - 04.2020
  • Tracked prospects and responded to new inquiries to increase conversion rates
  • Helped to establish community norms and ground rules for open communication and responsible conduct
  • Supported work of managers and staff with administrative assistance on clerical needs and business correspondence
  • Managed digital and physical office records
  • Helped parents navigate social services system and access needed resources

Assistant Director

Pre-School Of America
05.2016 - 10.2018
  • Worked closely with management to provide effective assistance for specific aspects of business operations
  • Trained and mentored new employees on industry practices and business operations
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation
  • Created and updated records and files to maintain document compliance

Customer Service Representative

Rite Aid
08.2015 - 05.2016
  • Handled customer inquiries and suggestions courteously and professionally
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Answered constant flow of customer calls with minimal wait times
  • Answered customer telephone calls promptly to avoid on-hold wait times

Education

Associate Of Liberal Arts - Liberal Arts

Essex County College
Newark, NJ

Skills

  • Information Management
  • Program Planning
  • Needs Assessment
  • Referral Coordination
  • Proficient in Listening
  • Organizational Skills
  • Empathy and Compassion
  • Team Collaboration
  • Effective Communication
  • Mental Health Support
  • Service Excellence
  • Critical Thinking for Problem Resolution

Languages

Spanish
Native or Bilingual

Timeline

Certified Teacher Assistant

West Orange Community House
08.2023 - Current

Front Desk Receptionist

West Orange Community House
08.2023 - Current

Translator and Interpreter

West Orange Community House
08.2023 - Current

Community Aide

Spectrum 360
09.2021 - 06.2022

Community Aide

Battery Park City School
10.2019 - 04.2020

Assistant Director

Pre-School Of America
05.2016 - 10.2018

Customer Service Representative

Rite Aid
08.2015 - 05.2016

Associate Of Liberal Arts - Liberal Arts

Essex County College

Similar Profiles

CREATE PROFILE
Melissa Acosta