Summary
Work History
Education
Skills
Timeline
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Melissa Adams

Melissa Adams

Riverdale,GA

Summary

Dynamic professional with a proven track record in sales and customer service, notably at Frito Lay, where I enhanced product visibility and sales through strategic merchandising and strong client relationships. Skilled in visual merchandising and an active listener, I excel in fast-paced environments, driving brand awareness and customer satisfaction.

Work History

Sales Merchandiser

Frito Lay
  • Maximized shelf space utilization by optimizing product displays, leading to increased product visibility.
  • Increased sales by establishing strong relationships with clients and understanding their needs.
  • Provided excellent customer service by addressing inquiries promptly, resulting in repeat business and positive feedback from clients.
  • Analyzed sales data to identify opportunities for growth, implementing targeted action plans that drove increased performance.

Customer Service Representative

Walmart
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Packer

Freshpoint
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Inspected items to identify discrepancies and damages and reported to supervisor.
  • Trained new packers on proper packing methods, significantly reducing errors and damages.
  • Conducted quality control checks, ensuring all outgoing packages met company standards.
  • Ensured cleanliness and organization of packing area, adhering to safety standards.
  • Maintained inventory accuracy, conducting regular stock checks and updating records.

Rehanger

Pilgrim Pride
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Developed and maintained courteous and effective working relationships.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.

Education

South Atlanta High
Atlanta, GA
05.1998

Skills

  • Goal-Oriented
  • Sales Strategies
  • Brand Awareness
  • Visual Merchandising
  • Active listener
  • Store maintenance
  • Merchandise planning

Timeline

Sales Merchandiser

Frito Lay

Customer Service Representative

Walmart

Packer

Freshpoint

Rehanger

Pilgrim Pride

South Atlanta High

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Melissa Adams