Summary
Overview
Work History
Education
Skills
Timeline
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MELISSA ADAMS

Luverne,AL

Summary

Dynamic Service Advisor with a dedicated work ethic at DAVID SCOTT LEE CHEVROLET GMC, excelling in customer support and effective communication. Achieved consistent sales targets through upselling and fostering customer loyalty. Proven ability to multitask and maintain strong attention to detail, enhancing customer satisfaction and team collaboration.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

11
11
years of professional experience

Work History

Service Advisor

DAVID SCOTT LEE CHEVROLET GMC
05.2019 - Current
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.

Production Line Operator

T-MARZETTI
04.2014 - 05.2019
  • Ensured high-quality output by conducting thorough quality control checks and promptly addressing any issues identified.
  • Maintained a safe working environment by adhering to safety protocols, conducting routine inspections, and providing necessary training to fellow operators.
  • Minimized material waste during production runs through careful monitoring of raw material usage and adherence to established guidelines.
  • Consistently met or exceeded daily production targets through diligent monitoring of equipment performance and proactive problemsolving.
  • Minimized downtime by troubleshooting stoppages and breakdowns and calling for maintenance assistance.
  • Documented all production-related activities and records, ensuring accurate data for reporting and analysis purposes.
  • Demonstrated adaptability in handling multiple tasks simultaneously, effectively managing workloads during peak production periods or workforce shortages.

Education

Associate of Applied Science - OFFICE ADMINISTRATION WITH MEDICAL OPTION

LURLEEN B WALLACE
Luverne, AL

Skills

  • Customer support
  • Skilled in digital tools
  • Effective multitasking
  • Vehicle inspection
  • Dedicated work ethic
  • Effective communication
  • Strong attention to detail
  • Strong verbal communication
  • Effective team collaboration
  • Commitment to goal achievement
  • Appointment coordination
  • Customer loyalty strategies
  • Administrative assistance

Timeline

Service Advisor

DAVID SCOTT LEE CHEVROLET GMC
05.2019 - Current

Production Line Operator

T-MARZETTI
04.2014 - 05.2019

Associate of Applied Science - OFFICE ADMINISTRATION WITH MEDICAL OPTION

LURLEEN B WALLACE

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