Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Melissa Adams

Holton

Summary

Sales/Customer Service professional prepared for role requiring focus on client engagement and revenue growth. Skilled in identifying customer needs and crafting personalized sales strategies that drive results. Reliable team player with commitment to collaboration and adaptability, ensuring seamless integration with dynamic team environments.

Overview

20
20
years of professional experience

Work History

Operation's Manager

Little Red Kitchen
12.2021 - Current
  • Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
  • Processed payroll for employees and reported payroll taxes for organization.
  • Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
  • Handled accounts payable and receivable functions, ensuring timely payment processing and collection efforts.
  • Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
  • Processed vendor payments, invoices and account statements.
  • Supported year-end audits by preparing physical and digital records for review.
  • Maintained policy, procedure and regulatory compliance business-wide.
  • Analyzed monthly balance sheets, income statements and cash flow information and wrote up reports.
  • Facilitated organizational change through effective communication and collaboration with senior management.
  • Streamlined internal processes for better efficiency in account management tasks.
  • Managed social media accounts, driving brand awareness and generating leads through engaging content creation.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.

Detail Specialist/Detail Shop Manager

Tom Tepe Auto Detailing
12.2017 - 11.2021
  • Maintained a clean and organized workspace to ensure efficient completion of tasks.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Reduced instances of damage claims by carefully handling customers'' vehicles during the detailing process.
  • Assisted in inventory management by tracking product usage and replenishing supplies as needed.
  • Increased customer satisfaction by providing high-quality, timely detailing services.
  • Delivered outstanding results under pressure; consistently meeting tight deadlines without compromising quality.
  • Trained new hires on company procedures and best practices for effective detailing workmanship.
  • Provided exceptional customer service by addressing questions, concerns, and feedback promptly and professionally.
  • Controlled costs by effectively negotiating with vendors, saving $[Amount] on budget per year.
  • Oversaw daily operations, ensuring store met its performance and sales goals.


SALES/CUSTOMER SERVICE REPRESENTATIVE

Concepts Industrial
09.2013 - 12.2017
  • Directed all incoming and outgoing sales on/off eBay
  • Responsible for walk in customers.
  • Specialized in Total Customer Care
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.

Debt Specialist

CAI LLC
06.2011 - 08.2013
  • Evaluated debtor financial situations, offering customized payment plans based on individual circumstances, ultimately improving repayment rates.
  • Expedited payment arrangements with debtors using persuasive techniques while treating them fairly and respectfully.
  • Recovered outstanding debts by implementing effective collection strategies and maintaining professional communication with debtors.
  • Mitigated potential legal issues by ensuring strict adherence to federal and state regulations governing debt collections.
  • Maintained accurate and up-to-date records in collection management systems, ensuring efficient tracking and reporting of account statuses.
  • Improved cash flow for clients by successfully collecting overdue payments and reducing accounts receivable aging.
  • Decreased delinquency rates through consistent follow-ups, negotiation skills, and timely resolution of disputes.
  • Provided exceptional customer service during collections calls, leading to positive feedback from clients and improved relationships with debtors.
  • Collected on delinquent accounts to reduce overdue balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Regularly monitored accounts to identify overdue balances and potential areas of risk.
  • Maintained consistently high success rate of collecting on overdue accounts.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Entered client details and notes into system for interdepartmental access and review.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Developed and documented collection procedures and policies to comply with government regulations.

CSC BUSINESS SPECIALIST/ SALES HERO/ WINBACK AGENT/ MARKETING AGENT

DEFENDER DIRECT
08.2005 - 05.2011
  • Assisted customers to form LLC C-CORP, S-CORP NON PROFIT Corporations
  • Built excellent customer relations skills in order to obtain additional Business oriented goals and achievements
  • Assisted in sales of Business to Business products
  • Consistently built long-term relationships with existing and new customers.
  • Informed clients of policies and procedures.
  • Successfully reversed negative clientele-based decisions and redirected clientele to positive sales decisions
  • Implemented company program to benefit employer and employee needs
  • Marketed and sold Dish network to clients
  • Implemented Win back program
  • Precisely obtained customer information and records while transferring to specialist
  • Prepared and maintained records of sales and revenue.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
  • Qualified for 5 out of 6 Top 20% Performance All Inclusive Trips

Education

General Education Diploma -

Batesville High School
01.1992

Skills

  • Superior Customer relations
  • Negotiation and skillful communication
  • Self-Motivated
  • Problem-solving
  • Unsurpassed work ethic
  • Customer relationship management
  • Operations management
  • Customer service
  • Management
  • Invoice processing
  • Cost reduction
  • Data management

Accomplishments

  • Superstar 2007 Sales Award
  • Implemented Sales Award Program
  • Implemented, Organized as well as Maintained Winback Program
  • Truth at Work Academy
  • Top Gun sales award
  • Dish Network $1000 Club
  • Attended 3 Superstar Trips for top sales agents
  • VIP Sales Award
  • Established exceptional clientele base while gaining over 100 new business relationships within first year.
  • Exceeded Promotional and Educational goals within a company
  • Sold 1,000,000 in sales off ebay which increased profitable gain within the company

Timeline

Operation's Manager

Little Red Kitchen
12.2021 - Current

Detail Specialist/Detail Shop Manager

Tom Tepe Auto Detailing
12.2017 - 11.2021

SALES/CUSTOMER SERVICE REPRESENTATIVE

Concepts Industrial
09.2013 - 12.2017

Debt Specialist

CAI LLC
06.2011 - 08.2013

CSC BUSINESS SPECIALIST/ SALES HERO/ WINBACK AGENT/ MARKETING AGENT

DEFENDER DIRECT
08.2005 - 05.2011

General Education Diploma -

Batesville High School

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Melissa Adams