Melissa Adams
Belmont
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Texas Roadhouse. Proven ability to enhance guest satisfaction through personalized service and effective upselling techniques, resulting in increased sales. Adept at multitasking in high-volume environments while maintaining cleanliness and fostering positive guest relations.
Overview
18
18
years of professional experience
Work History
Server, Bartender, Trainer, Training Coordinator
Texas Roadhouse
10.2007 - 06.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server, Bartender, Key Hourly
Ruby Tuesday
02.2005 - 09.2007
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Olive Garden
02.2001 - 02.2005
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School Diploma - Business Administration
Washington State Community College
MariettaHigh School Diploma - Early Childhood Education
West Virginia University Of Parkersburg
ParkersburgSkills
- Team collaboration
- Order accuracy
- Quality control
- Inventory management
- Tableside etiquette
- Task prioritization
- Food sales and promotion
- Ordering procedures
- Multitasking and organization
- Upselling techniques
- Liquor, wine, and food service
- Point of sale (POS) system operations
- Dining crew workflow optimization
- Positive guest interactions
- Food safety oversight
- Reliable and responsible
- Team leadership
- Problem-solving
- Excellent communication
- Strong work ethic
- Exceptional customer service
Timeline
Server, Bartender, Trainer, Training Coordinator
Texas Roadhouse
10.2007 - 06.2019
Server, Bartender, Key Hourly
Ruby Tuesday
02.2005 - 09.2007
Server
Olive Garden
02.2001 - 02.2005
High School Diploma - Business Administration
Washington State Community College
High School Diploma - Early Childhood Education
West Virginia University Of Parkersburg
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