MELISSA A. DANDRIDGE
Training and Enablement Specialist
Orlando,FL
Summary
Energetic and highly collaborative Human Resource Trainer and Sales Enablement Specialist with extensive experience in training development, coaching, and performance optimization. Adept at designing, delivering, and evaluating sales training programs focused on product knowledge, sales techniques, and process improvement. Passionate about continuous learning and development, with a proven ability to facilitate engaging training sessions and collaborate cross-functionally to meet organizational goals. Strong background in onboarding, behavioral-based coaching, and leveraging technology to create scalable and effective training solutions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Training Specialist
Universal Engineering Sciences
07.2021 - Current
- Collaborated with business leaders to assess organizational learning needs and gaps, recommending targeted learning solutions aligned with business goals and the company’s strategy
- Partnered with subject matter experts to curate and develop content, tools, and self-directed learning resources in support of enterprise objectives
- Led the design and development of training programs and materials for various departments, using authoring tools and multimedia to ensure effective learning experiences
- Employed learning management systems (LMS) and HRIS/HCM systems to track, deliver, and measure the effectiveness of learning programs
- Worked closely with the Talent Development team to evaluate training effectiveness and identify improvements, contributing to the return on investment (ROI) through data analysis and reporting
- Stayed abreast of industry trends, integrating new learning technologies and strategies to enhance training programs
HR Trainer & Administrative Tech Liaison
Metro Tech Services LLC
05.2019 - 07.2021
- Conducted needs analysis to identify learning gaps and recommend solutions for employee development, aligning training programs with organizational objectives
- Developed and delivered professional development programs, including onboarding, upskilling, and leadership training, ensuring alignment with company strategy and business needs
- Managed LMS systems for employee tracking, performance evaluation, and reporting, creating data-driven insights to optimize training effectiveness
- Collaborated with managers to schedule and deliver training sessions, offering tech support and mentoring employees post-training
- Implemented process improvements based on feedback and evaluations to enhance training processes and outcomes
HR Department Special Project
Working World Staffing Solutions
04.2018 - 04.2018
- Conducted file reviews and organized personnel documents for performance management and training compliance
Sales Administrator
CRV Electronics
09.2016 - 01.2017
- Streamlined documentation and improved communication for client orders, work orders, and project tracking, supporting training efficiency in the sales department
Human Resources Assistant
Modine Manufacturing
03.2015 - 07.2015
- Assisted in maintaining OSHA safety and security training records, ensuring compliance with training regulations
Education
Bachelor of Science - Organizational Management
Palm Beach Atlantic University
West Palm Beach, FLSkills
- Sales Enablement & Training: Over 3 years of experience developing, implementing, and evaluating sales training programs for product knowledge, sales techniques, and process optimization
- Behavioral-Based Coaching: Skilled in coaching and supporting sales teams to ensure practical application of skills, leading to improved performance
- Learning Needs Assessment: Expertise in conducting needs assessments, identifying training gaps, and creating tailored learning solutions to support business objectives
- Content Creation & Delivery: Proficient in creating engaging training content in multiple formats, including e-learning modules, manuals, presentations, and videos, ensuring comprehensive and accessible learning experiences
- Performance Measurement: Strong analytical skills for measuring training effectiveness using feedback, assessments, and performance metrics to make data-driven improvements
- LMS Expertise: Experienced in using Learning Management Systems (LMS) to track and report on employee progress and training performance
- Sales Training Methodologies: Knowledgeable in sales methodologies and frameworks (such as MEDDICC), enabling the development of tailored sales training programs
- Collaborative: Able to work closely with various departments, including marketing, HR, and product teams, to align training content with company goals and messaging
Education And Certifications
Palm Beach Atlantic University, West Palm Beach, FL, Bachelor of Science, Organizational Management, OSHA 10 Construction Industry, 2021
Key Qualifications
- Learning Solutions Expertise: Over 5 years of experience in designing, developing, and implementing learning programs to support organizational and business unit objectives, with a focus on professional development, employee upskilling, and leadership training.
- Needs Analysis & Consultation: Proficient in conducting needs assessments to identify learning gaps, recommend targeted learning solutions, and align programs with business strategy.
- Cross-Functional Collaboration: Experienced in partnering with operational, Talent Development, and HR teams to deliver immersive, strategy-focused learning plans across diverse organizational functions.
- Content Development & Delivery: Skilled in content curation, using authoring tools and multimedia to develop engaging and effective training materials that align with enterprise-wide goals.
- Measurement & Evaluation: Adept at applying quantitative and qualitative methods to assess the effectiveness of training programs, ensuring that business objectives and learning outcomes are met.
- Industry Best Practices: Knowledgeable in current industry trends, learning science, and instructional design methodologies to drive continuous improvement and innovation in learning solutions.
- Program Management: Experienced in leading large-scale, cross-functional projects, ensuring successful implementation and alignment with organizational goals.
Certification
OSHA 10 Construction Industry (2021)
Timeline
Training Specialist
Universal Engineering Sciences
07.2021 - Current
HR Trainer & Administrative Tech Liaison
Metro Tech Services LLC
05.2019 - 07.2021
HR Department Special Project
Working World Staffing Solutions
04.2018 - 04.2018
Sales Administrator
CRV Electronics
09.2016 - 01.2017
Human Resources Assistant
Modine Manufacturing
03.2015 - 07.2015
OSHA 10 Construction Industry (2021)
Bachelor of Science - Organizational Management
Palm Beach Atlantic University
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