Melissa "Renea" Adkins
Fairdale,KY
Summary
Detail-oriented, punctual, hardworking, with 20+ years of experience in customer service. Efficient in performing the administrative and front-desk tasks of offices. Proficient in MS Office Suite.
Overview
18
18
years of professional experience
Work History
Security Site Supervisor
GardaWorld Security
Louisville, KY
08.2024 - Current
- Supervised the daily operations of a security team to ensure compliance with company policies and procedures.
- Provided training for new security personnel on safety protocols and emergency response plans.
- Responded promptly to customer inquiries or complaints regarding security issues.
- Developed detailed reports on incidents and submitted them to management for review.
- Investigated suspicious activity and reported findings to the appropriate authorities as needed.
- Maintained records of employee attendance, shift changes, vacation requests.
- Reviewed incident logs regularly identifying any patterns or trends that may require further investigation or action.
- Maintained positive environment dedicated to teamwork and performance.
- Set team schedules with clear understanding of coverage requirements, individual availability, and unique knowledge of each officer.
- Supervised property entrances and exits and monitored employee safety.
Head Cashier
Menards Inc. - Home Improvement
Louisville, KY
08.2020 - Current
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Received and processed customer payments.
- Resolved escalated customer disputes with special actions such as discounts.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising, and customer service.
- Led cashiers and associates in providing thoughtful customer service.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Alleviated customer service needs with policy-appropriate solutions.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Maintained and updated security protocols for front desk operations.
- Refill propane tanks for customers, as needed.
- Complete truck inspection when needed for customer rental.
- Refill soft drink coolers, as needed.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Set up new sales displays each week with fresh merchandise.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Appointment Scheduler
Access Behavioral Health Services
Louisville, KY
02.2024 - 08.2024
- Greeted patients upon arrival and provided them with necessary paperwork.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Maintained accurate records of patient appointments in computer system.
- Provided clear instructions to patients regarding their upcoming visits.
- Performed follow up calls to confirm scheduled appointments.
- Inputted patient data into the electronic health record system.
- Assisted physicians and nursing staff by providing administrative support services.
- Ensured compliance with HIPAA regulations when handling confidential information.
Customer Service Manager
Wal-Mart Supercenter
Louisville, KY
11.2017 - 08.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted with pricing questions.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Upsold additional products and services to customers, increasing revenue.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Checked personal identifications during alcohol and tobacco sales.
- Monitored self-checkout systems and provided help in resolving complex problems.
Enrollment Specialist
ZirMed, Inc
Louisville, KY
03.2007 - 07.2010
- Updated, entered and reviewed customer data.
- Communicated effectively via telephone, and email with prospective customers.
- Understood and thoroughly explained services provided to customers and potential customers.
- Reviewed statistic enrollment data and prepared reports.
- Handled incoming emails.
- Completed payer agreements.
- Faxed or emailed agreements to payers.
- Received competed agreements from payers.
- Updated enrollment screens as work was done.
- Followed up with payers for status on customer accounts.
- Activated approved enrollments.
- Answered incoming phone calls.
- Attended to assigned cases.
- Created training manual for new hires in Enrollment Department.
- Trained new hires.
Education
High School Diploma -
North Bullitt High School
Shepherdsville, KY06.1992
Skills
- Store Opening and Closing
- Return and Exchange Processing/Credits and Refunds
- Customer Transactions
- Price Verification and Adjustments
- Adaptability and Dependability
- Verbal Communication/Multi-Tasking Skill
- Cash Handling/Coupon Redemption
- Monetary Transactions/Cash Register Operation
- Customer Service/Relations
- Office Administration/File Documents
- Answer Telephone Calls/Reminder Calls/Making Appointments
- Patrol procedures
- Security team leadership
- Alarm systems
- Staffing and scheduling
- Daily status reports
- Policy Enforcement
Timeline
Security Site Supervisor
GardaWorld Security
08.2024 - Current
Appointment Scheduler
Access Behavioral Health Services
02.2024 - 08.2024
Head Cashier
Menards Inc. - Home Improvement
08.2020 - Current
Customer Service Manager
Wal-Mart Supercenter
11.2017 - 08.2020
Enrollment Specialist
ZirMed, Inc
03.2007 - 07.2010
High School Diploma -
North Bullitt High School
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