Melissa A Gray
Birmingham,AL
Summary
Strategic and results-driven professional with extensive experience in account management, client relations, and project coordination. Proven ability to oversee creative processes, manage deliverables, and maintain quality assurance standards for large-scale campaigns—exceptional communication and problem-solving skills, with a strong aptitude for fostering client satisfaction and achieving organizational goals.
Experienced with managing client accounts and optimizing client satisfaction through tailored solutions. Utilizes comprehensive knowledge of account management practices to foster long-term client relationships—track record of effective communication and problem-solving in team-oriented settings.
Overview
22
22
years of professional experience
Work History
Mortgage processor & Account Specialist
loan Depot
01.2021 - Current
- Outbound and inbound calls, claims, and customer service
- Processing Payments using repayment software
- Escrow Account Specialist & Insurance Account Specialist
- Successor in Interest Claims
- Working closely with originations to provide closing disclosures
- Research team inputting task to complete for cash movement
- LoanDepot HR team development (Helping write new training material in One Note)
Marketing Brand Mgmt Contractor
Campus Publishing | Renegade Marketing
01.2003 - 01.2019
- Managed and executed coupon card campaigns for colleges across the southeastern United States, collaborating with clients to understand their goals and ensure project success
- Oversaw all aspects of creative artwork design, ensuring visual appeal and alignment with branding requirements
- Conducted detailed quality assurance checks to confirm barcodes were functional and integrated correctly for seamless use by customers
- Acted as the primary point of contact for colleges and vendors, maintaining clear communication and fostering strong partnerships
- Streamlined operational processes for campaign planning and delivery, improving efficiency and reducing turnaround times
- Provided post-campaign analysis and reporting, identifying opportunities for process improvement and enhanced client satisfaction
Skills
- CRM Software (eg, Salesforce)
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Design Tools (eg, Adobe Creative Suite)
- Quality Control Tools
- Client Relationship Management
- Project Coordination
- Quality Assurance & Compliance
- Marketing Strategy Development
- Creative Design Oversight
- Process Improvement
- Team Leadership
- Analytical Problem Solving
- Strong communication skills
- Collaboration and teamwork
- Professionalism and ethics
- Fraud detection capabilities
- Salesforce proficiency
- Risk assessment acumen
Awards
- Successfully managed campaigns for over 200 colleges, achieving a client retention rate of 90%
- Recognized for creativity and attention to detail, contributing to increased client engagement and revenue growth.
Timeline
Mortgage processor & Account Specialist
loan Depot
01.2021 - Current
Marketing Brand Mgmt Contractor
Campus Publishing | Renegade Marketing
01.2003 - 01.2019
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