Melissa A. Guerin
Rochester,New York
Summary
Clinical social work leader with extensive experience in outpatient care, transplant, neurology, and complex hospital settings. Oversees social work staff, standardizes documentation and workflows, mentors interns and students, and partners with interdisciplinary teams to improve care coordination, compliance, and transitions of care.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Adjunct Professor in The Department of Social Work
Roberts Wesleyan University
2023.06 - Current
- Adjunct Professor teaching undergraduate (BSW) and graduate (MSW) Social Work courses in both online and in-person learning environments.
- Teach courses including SOWK 3010 Social Welfare History and Services, SOWK 3080 Social Welfare Policy, SOWK 3100 Social Work Practice: Individuals, and SOWK 4070 Social Work Practice: Communities and Organizations, GSWK 7330 Family Violence.
- Deliver engaging instruction through synchronous (Zoom) and asynchronous formats, fostering student participation and academic success.
- Evaluate student performance, provide timely feedback, and mentor students to support professional development and achievement of learning outcomes.
- Maintain accurate course records, grades, attendance, and instructional materials using the Moodle Learning Management System.
Supervising Social Worker for Ambulatory Social Work Staff
University of Rochester Medicine Strong Memorial Hospital
2023.01 - Current
- Supervise social workers across six outpatient clinics while ensuring consistency in medical social work documentation and workflow practices.
- Identify medical social work documentation workflow gaps, escalate system or compliance concerns, and partner with clinical and operational teams to standardize documentation practices across ambulatory service lines.
- Educate social work staff on Epic/eRecord workflows, documentation standards, and practical corrections that improve accuracy, consistency, and care coordination.
- ERecord Super User and resource for social work staff across multiple clinical service lines.
- Coordinate onboarding activities, eRecord access, registration, and training for more than 35 social work interns annually.
- Manage electronic learning assignments, training compliance, and system access requirements through MyPath and eRecord.
- Participate in problem resolution and escalation of workflow or systems issues impacting patient care and staff productivity.
- Partner with leadership and interdisciplinary stakeholders to support operational initiatives and process improvements.
Social Worker for Outpatient Neurology
University of Rochester Medicine Strong Memorial Hospital
2022.04 - 2022.12
- Primary social work resource for the Outpatient Neurology Department and Center for Perioperative Medicine, supporting complex patient care workflows.
- Utilized Epic/eRecord to document patient interactions, coordinate care activities, and maintain accurate clinical records.
- Collaborated with physicians, nurses, and interdisciplinary care teams to support efficient patient transitions and continuity of care.
- Applied critical thinking and problem-solving skills to address patient care needs while navigating complex clinical workflows.
- Maintained compliance with organizational documentation standards, HIPAA requirements, and departmental procedures.
- Completed required and advanced training programs to maintain expertise in organizational systems and workflows.
Cardiac Advanced Heart Failure Social Worker
University of Rochester Medicine Strong Memorial Hospital
2012.07 - 2022.04
- Primary social work resource within a complex multidisciplinary cardiac transplant and mechanical circulatory support program.
- Collaborated with physicians, nurses, financial coordinators, transplant coordinators, and operational teams to streamline care delivery workflows.
- Facilitated effective communication among internal departments and external healthcare organizations which included UNOS, CMS, and Joint Commission to support patient transitions and continuity of care.
- Identified documentation and communication process improvements that enhanced continuity of care across inpatient and outpatient settings.
- Utilized Epic/eRecord daily to document assessments, coordinate care, track outcomes, and support clinical decision-making.
- Trained and mentored BSW and MSW students on clinical workflows, documentation standards, and system utilization.
Hospital Social Worker / Discharge Planner
Unity Hospital
2010.04 - 2012.07
- Coordinated discharge planning and care for medical, surgical, cardiac, stroke, August Family Birthplace, and high-risk patient populations, ensuring timely and safe transitions.
- Collaborated with physicians, nurses, care managers, home care agencies, hospice providers, and community organizations to coordinate patient transitions.
- Evaluated patient needs and facilitated referrals to appropriate services, ensuring safe and efficient discharge processes.
- Ensured compliance with regulatory, organizational, and documentation requirements while effectively managing high patient volumes.
- Provided consultation and guidance regarding healthcare proxy forms, advance directives, abuse and neglect concerns, and patient advocacy issues.
- Identified discharge barriers and collaborated with interdisciplinary teams to develop targeted solutions and streamline workflow.
Park Ridge At Home Long Term Home Care
Unity Health System
2005.04 - 2010.04
- Primary Social Worker for the Alzheimer's Dementia Outreach Program (ADOP), providing comprehensive psychosocial services to individuals living with dementia and their families.
- Conducted intake assessments, pre-admission and psychosocial assessments to develop individualized care plans to address the unique needs of clients diagnosed with dementia and related disorders. Maintained accurate, timely, and confidential documentation.
- Completed timely Medical Social Work documentation in Allscripts EMR, ensuring accurate psychosocial assessments, care plans, resource coordination, and compliance with agency and regulatory standards.
- Educated and counseled clients, caregivers, and family members on dementia, disease progression, community resources, and caregiving strategies, enhancing understanding and support.
- Facilitated adaptation for patients and families facing acute and chronic illnesses, life transitions, disability, and end-of-life care through supportive counseling and resource navigation, promoting resilience.
- Provided short-term individual counseling, crisis intervention, and psychosocial support to patients and families facing emotional, behavioral, environmental, or interpersonal challenges, fostering stability and coping strategies.
- Coordinated referrals to community resources, home care services, mental health providers, and supportive programs to promote patient safety and quality of life.
- Provided consultation and guidance regarding guardianship, elder abuse and neglect, advanced directives, healthcare proxies, and related legal and ethical issues.
- Initiated referrals to Adult Protective Services and other community agencies in accordance with New York State regulations and mandated reporting requirements.
Social worker
Lakeside Beikirch Care Center
2002.10 - 2005.04
- Managed social work services for rehabilitation and long-term care residents within a skilled nursing Facility.
- Coordinated interdisciplinary care planning meetings to support patient-centered care and operational efficiency.
- Facilitated discharge planning activities, including coordination of home care services, equipment needs, and community resources.
- Collaborated with nursing, therapy, medical, and administrative staff to address resident needs and improve care coordination.
- Maintained Minimum Data Set (MDS) documentation and electronic records in compliance with New York State requirements.
Social Worker
Arbor Hill Care Center
2002.08 - 2002.10
- Managed social work services for long-term care residents in a skilled nursing Facility.
- Coordinated interdisciplinary care planning processes and family meetings.
- Supported resident transitions by facilitating discharge planning and referral activities.
- Completed MDS and electronic documentation in accordance with regulatory and organizational standards.
- Worked collaboratively with clinical and administrative teams to support quality care delivery and compliance.
Education
Master of Social Work - Social Work
Roberts Wesleyan College
Rochester, NY2011-05
Bachelor of Science - Social Work
Roberts Wesleyan College
Rochester, NY2002-08
Skills
- Clinical supervision
- Clinical records management
- Epic system documentation
- Care coordination
- Discharge planning
- Social work practice
- Workflow standardization
- Student assessment
- Online instruction
Certification
Master Social Worker, March 2012-Present
Areas of Experience
- Palliative Care-Advanced Certified Hospice and Palliative Social Worker (ACHP-SW) 2015-2021
- Geriatric social work
- Dementia specific training
- Discharge planning
- Transplant specific social work
- Neurology social work
- EPIC E-Record Super User
- Medical Social Work Documentation
- Moodle Learning Management System
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Process Improvement Initiatives
Timeline
Adjunct Professor in The Department of Social Work
Roberts Wesleyan University
2023.06 - Current
Supervising Social Worker for Ambulatory Social Work Staff
University of Rochester Medicine Strong Memorial Hospital
2023.01 - Current
Social Worker for Outpatient Neurology
University of Rochester Medicine Strong Memorial Hospital
2022.04 - 2022.12
Cardiac Advanced Heart Failure Social Worker
University of Rochester Medicine Strong Memorial Hospital
2012.07 - 2022.04
Hospital Social Worker / Discharge Planner
Unity Hospital
2010.04 - 2012.07
Park Ridge At Home Long Term Home Care
Unity Health System
2005.04 - 2010.04
Social worker
Lakeside Beikirch Care Center
2002.10 - 2005.04
Social Worker
Arbor Hill Care Center
2002.08 - 2002.10
Master of Social Work - Social Work
Roberts Wesleyan College
Bachelor of Science - Social Work
Roberts Wesleyan College