Melissa Aguiar

Entrepreneur

Social Butterfly Florist

Euless, Tx

05.2018 - 08.2024

Maintained relationships with key clients to secure repeat business.
Established pricing structures for products and services.
Monitored competitors' activities in order to stay ahead of the curve.
Trained and managed shop staff, including delegating tasks and scheduling shifts.
Processed payments, calculated taxes, and prepared invoices for customers.
Promoted business on social media platforms to maximize brand identity and generate revenue.

Head Cashier /Floral Manager/Bakery Clerk/Assistant GM

Tom thumb

10.2011 - 04.2018

Organized GM department's shelves, maintained price accuracy and performed cashiering duties in line with administering product inventory
Developed and implemented floral department policies and procedures.
Trained staff in proper handling of fresh flowers, plants, vases, baskets and other related items.
Provided excellent customer service by responding promptly to customer inquiries and complaints.
Organized special events such as weddings or funerals; designed flower arrangements according to client specifications.
Maintained up-to-date records of sales transactions including invoices and receipts for accounting purposes.
Performed regular quality checks on products to ensure they met quality standards before being put out on display.
Assisted customers in selecting appropriate floral arrangements based on their needs and preferences.
Monitored inventory levels, ordered supplies, and tracked expenses to ensure cost effectiveness.
Supervised a team of florists, providing guidance on design techniques, customer service strategies, and product knowledge.
Managed the daily operations of the store by scheduling employees' shifts, assigning tasks, monitoring cash flow.
Ordered supplies based on space and budget availability, current trends and sales projections.
Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.
Set up colorful and inspiring store displays and arrangements.
Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements.
Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
Assisted other departments when needed by providing additional support during busy periods.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Assisted customers with product information, location, and pricing, enhancing shopping experience.
Managed scheduling of cashier shifts to ensure adequate coverage during peak hours and special events.
Arranged baked goods in attractive displays inside bakery cases to increase sales.
Labeled bakery items by inputting data into digital weighing machine.
Personalized cakes by writing desired words or adding other customizations.
Labeled bakery products with prices, ingredients, and allergen information.
Prepared and packaged bakery goods for display and sale.
Greeted customers and provided exceptional customer service in a fast-paced bakery setting.

Sales Associate

Johnston and Murphy

04.2009 - 06.2010

Greeted all customers in a friendly manner, Rang up purchases , Up-sold customers, Offered knowledge about our clothing and shoes at Johnston and murphy , Assisted customers with locating items , Handled returns and exchanges , Replenished merchandise , General cleaning , Organized new merchandise , Responsible for resolving all customer complaints

Summary

Overview

Work History

Entrepreneur

Head Cashier /Floral Manager/Bakery Clerk/Assistant GM

Sales Associate

Education

High school diploma -

Skills

References

Languages

References

Timeline

Entrepreneur

Head Cashier /Floral Manager/Bakery Clerk/Assistant GM

Sales Associate

High school diploma -

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