Melissa Ainesworth
100 Robins Rd Robins
Summary
Dynamic and detail-oriented professional with over 20 years of experience as an Administrative Assistant, seeking a challenging opportunity in a fast-paced office environment. Proven ability to manage multiple tasks efficiently while maintaining high organization and attention to detail. Expertise in streamlining processes, enhancing productivity, and providing exceptional support to teams and executives. Committed to leveraging extensive administrative skills to contribute effectively to organizational success.
Overview
18
18
years of professional experience
Work History
Facility Service Coordinator
Reword Solutions
12.2022 - Current
- Facilitated daily office functions by assisting office manager with email and phone correspondence. Managed processing of sales and purchase orders, coordinated driver schedules, and developed driver manifests. Supervised office operations during manager's absence. Partnered with human resources to streamline administrative processes and enhance new hire training. Engaged with customers and accounting to resolve account inquiries and manage billing issues.
Deposit Operations Specialist II
Collins Community Credit Union
07.2016 - 10.2022
- Led a team in identifying and rectifying discrepancies in ACH electronic checks and mobile checks. Oversaw the verification and processing of domestic and foreign wire transfers for credit union members. Provided support to colleagues on account-related questions while managing multiple reports and balancing general ledgers.
Administrative Assistant
BVS Performance Systems
05.2013 - 07.2016
- Collaborated with two administrative assistants to streamline operations in partnership with owner and president of company. Oversaw creation and processing of customer contracts for bank and credit union eLearning programs. Facilitated development of letters of authorization for customer course and test access. Initiated trial site setups for customer product demonstrations. Enhanced customer websites with updated colors and logos. Managed receptionist duties during absences to maintain office efficiency.
Personal Lines CSR
American Family Insurance
06.2010 - 05.2013
- Oversaw processing of policy changes and updates to enhance operational efficiency. Collaborated with agent to exceed sales targets through diligent document management. Streamlined scanning of insured documents and payment processing. Generated daily system reports and coordinated mail operations. Managed a four-line phone system to ensure prompt client communication.
Personal Lines CSR
Sheets Forrest Draper Insurance
08.2008 - 06.2010
- Oversaw processing of policy changes and updates for five agents. Drove sales goal achievement through effective support. Managed scanning of insured applications into the computer system. Facilitated payment collection for insured clients. Generated daily system reports for operational efficiency. Controlled office supply inventory to ensure availability. Handled incoming and outgoing mail efficiently. Operated a six-line phone system to manage communications.
Education
Administrative Assistant - Office, Accounting
Hamilton Business Collage
Cedar Rapids, IA03-1990
Skills
- Certified notary in Linn County, Iowa
- Scanning legal documents
- Strong attention to detail
- Proficient in Microsoft Office
- Service excellence
- Consistent reliability
- Stress reduction techniques
- Critical thinking skills/planning
- Flexible problem-solving
- Strong organizational skills
- CPR certification
- Effective troubleshooting skills
Timeline
Facility Service Coordinator
Reword Solutions
12.2022 - Current
Deposit Operations Specialist II
Collins Community Credit Union
07.2016 - 10.2022
Administrative Assistant
BVS Performance Systems
05.2013 - 07.2016
Personal Lines CSR
American Family Insurance
06.2010 - 05.2013
Personal Lines CSR
Sheets Forrest Draper Insurance
08.2008 - 06.2010
Administrative Assistant - Office, Accounting
Hamilton Business Collage