Melissa Alba
Miami,FL
Summary
Motivated business professional bringing 4 years of entrepreneurial experience. Dedicated with a history of meeting company goals utilizing consistent and organized practices. Well-versed in training, educating, motivating and supporting staff members.
Overview
7
7
years of professional experience
Work History
Lash Technician
Self-employeed
06.2020 - Current
- Enhanced client satisfaction by providing customized lash extension services tailored to individual preferences.
- Created and designed a website for my business, lAHEDMIAMI.COM.
- Boosted repeat clientele by fostering strong relationships through excellent customer service and communication skills.
- Worked with marketing, including social media posts showcasing before-and-after transformations, educational posts, and various content helping attract new clientele.
- Ensured optimal sanitation and safety by maintaining a clean work environment and adhering to strict hygiene standards.
- Increased repeat clientele through exceptional customer service and maintaining a professional, clean, and organized workspace.
- Designed and conducted training programs to offer Lash Courses that are taught in person by me, to those who want a future in the lash industry and enroll.
Hostess/Server
Copper Blues
02.2019 - 05.2020
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
Sunglass Specialist
Sunglass Hut
11.2018 - 01.2019
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
Dental Office Receptionist
Westland Mall Dental
07.2018 - 10.2018
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirming appointments in a timely manner.
- Contributed to revenue growth by accurately processing insurance claims and maintaining detailed financial records.
- Streamlined office operations by organizing, updating, and maintaining patient files for easy access and retrieval.
- Facilitated effective communication between patients, dental staff, and insurance providers to ensure seamless coordination of care.
Cashier
Win-dixie
09.2017 - 12.2017
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Seasonal Worker
Aeropostale
11.2016 - 12.2016
- Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
- Assisted in maintaining a clean and organized store environment, resulting in increased sales and positive customer feedback.
- Supported inventory management tasks by conducting regular stock checks and updating records accordingly.
- Contributed to team success by consistently meeting or exceeding individual sales targets during seasonal periods.
- Collaborated with colleagues to ensure smooth operations during high-traffic times, minimizing wait times for customers.
- Completed cashier duties efficiently, ensuring accurate transactions and a pleasant checkout experience for customers.
- Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
Education
Associate of Arts - Cognitive Psychology
Nova Southeastern University
Davie, FL12.2020
Dual-Enrollment - Psychology
Miami Dade College
Miami, FLSkills
- Bilingual
- Administrative Support
- Organization Skills
- Time Management
- Coaching Techniques
- Critical Thinking
- Problem Solving
- Medical Terminology
- Communication and Interpersonal Skills
- Proficient in Software
- Coordination and Scheduling
- Medical Billing
- Data Entry and Review
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lash Technician
Self-employeed
06.2020 - Current
Hostess/Server
Copper Blues
02.2019 - 05.2020
Sunglass Specialist
Sunglass Hut
11.2018 - 01.2019
Dental Office Receptionist
Westland Mall Dental
07.2018 - 10.2018
Cashier
Win-dixie
09.2017 - 12.2017
Seasonal Worker
Aeropostale
11.2016 - 12.2016
Associate of Arts - Cognitive Psychology
Nova Southeastern University
Dual-Enrollment - Psychology
Miami Dade College
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