Melissa Albrecht

Work History

T-Mobile

04.2020 - 04.2024

in-store sales leader maintaining a strong presence on sales floor to build relationships with customers, support and develop team, and increase revenue.
Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.
Assisted in inventory management by accurately tracking stock levels and reordering merchandise as needed.
Conducted regular audits of store procedures to ensure compliance with company guidelines and industry regulations.
Maximized customer retention by consistently providing a positive, engaging in-store experience and promptly handling any concerns or feedback.
Elevated brand experience for customers through consistent representation of company values in all interactions.
Developed and implemented strategies to increase sales and profitability.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Sprint

12.2018 - 04.2020

Self-motivated, with a strong sense of personal responsibility.
Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.

Sprint / Universal Wireless

11.2017 - 11.2018

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Hiring, training and mentoring new staff members.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Maximized sales by creating innovative visual merchandising displays and store layouts.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.