Melissa Aldinger
Potterville,MI
Summary
Knowledgeable registered medical assistant with exceptional background over several years handling specialty clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.
Overview
7
7
years of professional experience
Work History
Clinical and Surgical Medical Assistant
Advanced Dermatology and Cosmetic Surgery
Lansing, MI
08.2021 - Current
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Provided assistance to medical staff in performing minor surgical procedures.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Documented notes during patient visits.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Educated patients about medications, procedures and physician's instructions.
- Scheduled appointments for patients via phone and in person.
- Contacted pharmacies to submit and refill patients' prescriptions including prior authorizations.
Front and Back Office Medical Assistant
Sparrow Hospital - Thoracic Cardiovascular Institu
Charlotte, Michigan
02.2020 - 07.2021
- Greeted patients and verified patient information.
- Provided instructions to patients regarding medication use and lifestyle modifications needed for improved health outcomes.
- Organized patient charts according to policies set by the practice administrator.
- Collaborated with other healthcare professionals to ensure continuity of care for patients.
- Assisted in scheduling appointments, verifying insurance coverage, and collecting payments.
- Provided support to physicians during examinations and procedures including performing EKGs.
- Managed daily operations of the back office including stocking shelves with medical supplies and equipment maintenance.
- Answered phones promptly and responded to inquiries from patients or providers in a professional manner.
Infusion Lab Medical Assistant
Beals Institute
Lansing, MI
08.2019 - 12.2019
- Organized patient charts before each day's clinic sessions began.
- Assisted with pre-infusion preparation of patients including providing instruction about post-infusion care plans.
- Inspected equipment to ensure proper working order prior to use on patients.
- Ensured that all instruments used during procedures were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Administered injections, medications and treatments as directed by the physician.
- Documented notes during patient visits.
- Educated patients about medications, procedures and physician's instructions.
Referral Coordinator
Cherry Health
Charlotte, Michigan
03.2017 - 05.2019
- Coordinated with external agencies to ensure timely processing of referrals.
- Adhered to HIPAA regulations when handling confidential patient information.
- Participated in regular meetings to discuss referral strategies, network expansion, and program performance metrics.
- Monitored patient progress throughout the referral process.
- Created reports on referral activity and outcomes.
- Reviewed medical records to determine if additional services are needed prior to making a referral.
- Maintained accurate records of all referrals, including contact information and follow-up activities.
- Communicated regularly with patients regarding their care plans following a referral.
- Assisted in the development of referral processes and procedures.
- Developed relationships with key stakeholders within the healthcare system to facilitate effective referrals.
- Developed productive working relationships with numerous insurance company representatives.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
Education
Medical Assistant Certification -
Ross Medical Education Center
Lansing, MI03-2017
Emergency Medical Technician -
Sanilac Medical Services
Sandusky, MI09-2008
Associate of Applied Science -
Delta College
Bay City, MI06-2000
Skills
- Direct Patient Care
- HIPAA Compliance
- Surgical Assisting
- Clinical Documentation
- Understands medical procedures
- Specimens collection and processing
- Electronic Medical Records
- Medical scribing
- Patient education
Timeline
Clinical and Surgical Medical Assistant
Advanced Dermatology and Cosmetic Surgery
08.2021 - Current
Front and Back Office Medical Assistant
Sparrow Hospital - Thoracic Cardiovascular Institu
02.2020 - 07.2021
Infusion Lab Medical Assistant
Beals Institute
08.2019 - 12.2019
Referral Coordinator
Cherry Health
03.2017 - 05.2019
Medical Assistant Certification -
Ross Medical Education Center
Emergency Medical Technician -
Sanilac Medical Services
Associate of Applied Science -
Delta College