Melissa Alejandre
Richmond,CA
Summary
Multi-talented Sales Clerk focused on being productive and providing first-rate service to all customers. Enthusiastic about resolving issues and maximizing company revenue with loyal, happy customers. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Customer Service Clerk
West Coast Arborists
09.2023 - Current
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
- Issued receipts and processed refunds, credits, or exchanges.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Analyzed customer feedback to identify areas for improvement and implemented necessary changes.
- Handled sensitive personal information responsibly following established privacy protocols to protect both the company''s reputation and client interests.
- Recognized as top performer multiple times due to exceptional commitment towards meeting/exceeding team and individual performance goals.
- Implemented new strategies to effectively manage difficult customer interactions, resulting in fewer escalated issues.
- Maintained a clean and organized workspace, promoting the professional image of the company.
Secretary
Bear Bottom Farms
10.2022 - 09.2023
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Created and updated records and files to maintain document compliance.
Server
Los Moles
03.2021 - 10.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Server
Up & Under Pub
03.2021 - 12.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
Sales Representative Assistant Manager
City Sports Club
03.2020 - 03.2021
- Boosted sales performance by developing and implementing effective sales strategies.
- Played a key role in the planning and execution of quarterly sales events, resulting in a significant increase in foot traffic and sales conversions.
- Assisted in creating compelling sales presentations for prospective clients, resulting in new business opportunities.
- Enhanced customer satisfaction with personalized service and prompt resolution of issues.
Customer Service Representative
Hilltop Chrysler Jeep Dodge Ram
01.2019 - 03.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
Customer Service Representative
Sketchers USA
01.2017 - 10.2018
- Resolved escalated customer complaints professionally while maintaining company reputation.
- Supervised daily operations on the sales floor, ensuring timely completion of tasks and meeting operational standards.
- Assisted in visual merchandising to create appealing displays that attracted customers and drove sales.
- Implemented loss prevention measures to minimize shrinkage, contributing to improved profitability margins.
- Partnered with operations team to achieve company revenue and profit goals.
- Enhanced customer satisfaction with personalized service and prompt issue resolution.
Customer Service Representative
No Hassle Check Cashing
07.2016 - 10.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
Server
Raspados Jr
05.2013 - 07.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
Education
High School Diploma -
Richmond High School
Richmond, CA06.2018
Skills
- Record preparation
- Payment Processing
- Complaint Handling
- Quality Assurance
- Account updating
- Computer Proficiency
- Data Collection
- Paperwork Processing
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Active Listening
- Problem Resolution
- Customer Relations
- Data Entry
- Appointment Scheduling
- Money handling abilities
- Scheduling
- Follow-up skills
- Filing
- Sales expertise
- Stock management
- Clerical Support
- Multi-line phone talent
- POS systems expert
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Clerk
West Coast Arborists
09.2023 - Current
Secretary
Bear Bottom Farms
10.2022 - 09.2023
Server
Los Moles
03.2021 - 10.2022
Server
Up & Under Pub
03.2021 - 12.2021
Sales Representative Assistant Manager
City Sports Club
03.2020 - 03.2021
Customer Service Representative
Hilltop Chrysler Jeep Dodge Ram
01.2019 - 03.2020
Customer Service Representative
Sketchers USA
01.2017 - 10.2018
Customer Service Representative
No Hassle Check Cashing
07.2016 - 10.2018
Server
Raspados Jr
05.2013 - 07.2016
High School Diploma -
Richmond High School
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