Melissa Alexander
North Mankato,MN
Summary
Personable and experienced worker with proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
Work History
License Center Clerk
Watonwan County
03.2024 - Current
- Interact with customers by phone, email, or in-person to provide information.
- Reduce errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Issue / renew state issued standard / enhanced / REAL ID driver's licenses and identification cards to customers using MNDrive System.
- Issue / transfer / register motor vehicle titles using MNDrive system.
- Issue / renew motor vehicle registrations using MNDrive system.
- Issue birth certificates to customers via the MN Department of Health Registration & Certification website.
- Issue death certificates to customers and funeral homes via the MN Department of Health Registration & Certification website.
- Issue / register / renew watercraft, ATVs, etc. through the MN DNR website.
National Sales Coordinator
Minnesota Elevator, Inc.
06.2017 - 02.2024
- Buyer for engineer-to-order job order items (this responsibility was added in August 2023). Analyze and interpret terms and conditions of RFIs / RFQs, bid results, etc.
- Maintained over 100+ emails daily from internal / external customers, suppliers, and freight carriers.
- Enter all new National Sales orders into ERP system.
- Schedule all jobs for production in ERP system
- Communicate ship dates, including potential delays or back-orders, with customers once jobs are scheduled for production.
- Resolved escalated customer issues promptly while maintaining high level of professionalism.
- Confirm shipping info (trucking requirements, job-site conditions, etc.) with customers.
- Coordinate drop-shipments between suppliers & customers.
- Assist shipping department, buyers, accounting, and project managers as needed.
- Assist with training new buyers.
- Send weekly emails to members of leadership team for jobs shipping out each week and advising of jobs that are delayed along with reasons.
Buyer / Supply Chain & Logistics
Minnesota Elevator, Inc.
10.2013 - 06.2017
- Create / maintain purchase orders for varying engineering-to-order job order items as well as inventory / stock items.
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Ensured timely delivery of products by closely monitoring vendor performance and addressing any issues promptly.
- Negotiate pricing & terms with suppliers.
- Assist / back-up for shipping manager.
- Provided training and guidance to junior team members on best practices in purchasing, fostering a culture of continuous improvement within the procurement department.
National Sales Project Manager
Minnesota Elevator, Inc.
07.2011 - 10.2013
- Review specifications & architectural drawings to ensure form, fit & function of engineered-to-order custom elevators
- Collaborate with customers and engineering staff to ensure design requests adhere to elevator code and engineering requirements
- Ensure pricing and change-orders were correct and up to date for accurate customer invoicing
- Major projects included Calgary Airport, Smithsonian National Museum of African American History & Culture, Washington Metropolitan Area Transit Authority (WMATA).
Project Materials Coordinator
Minnesota Elevator, Inc.
01.2002 - 07.2011
- Coordinate ship dates with customers
- Ensure on-time, just-in-time deliveries from suppliers
- Coordinate all drop-shipments with suppliers and customers
- Confirm shipping info (site address, trucking requirements, job site conditions, etc.) with customers
- Enter all new National Sales Orders into ERP system
- Follow-up with customer regarding approval drawings status
- Provide training for new administrative assistants
- Assist project managers & varying other departments as needed
- Back-up for receptionist and administrative assistant.
Education
No Degree - Accounting
South Central College
North MankatoDiploma of Accounting Assistant -
South Central College
North Mankato, MN05.2020
Skills
- Critical thinking
- Customer Satisfaction / communication
- Database entry
- Microsoft Office (Word, Excel, PowerPoint)
- Experience with accounting system within ERP system
- Basic accounting
- Information Security
- Attention to Detail
- Problem-Solving
- Flexible and Adaptable
- Professional and mature
- Records Maintenance
- Staff Training
Hobbies Volunteering
- Exercising (strength training, walking my dog)
- Reading
- Music / concerts
- Craft beer tours
- Volunteered with the Mankato 77 Lancers as a chaperone for parades, fundraising activities, etc.
- Volunteered with AWANA groups at Bethel Baptist Church in Mankato, MN.
- Volunteered as a Bison Ambassador at Minneopa State Park.
- Volunteer to deliver food for FOCP (delivering meals to homes / schools as a backpack after-school / summer / extended vacation program).
- Volunteered at events for Invisible Wounds Project, an organization that helps first responders dealing with mental health issues.
- Other random volunteer activities as opportunities present themselves.
Training
- APICS trained
- Lean Manufacturing Remfert and Associates, Inc.
- Project Management Fundamentals South Central College
Timeline
License Center Clerk
Watonwan County
03.2024 - Current
National Sales Coordinator
Minnesota Elevator, Inc.
06.2017 - 02.2024
Buyer / Supply Chain & Logistics
Minnesota Elevator, Inc.
10.2013 - 06.2017
National Sales Project Manager
Minnesota Elevator, Inc.
07.2011 - 10.2013
Project Materials Coordinator
Minnesota Elevator, Inc.
01.2002 - 07.2011
No Degree - Accounting
South Central College
Diploma of Accounting Assistant -
South Central College
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