Melissa Alexander
Jefferson,GA
Overview
13
13
years of professional experience
Work History
Nail Technician/ Trainer
Frenchies Modern Nail Care
Braselton, GA
05.2019 - 04.2021
- Educated clients on proper techniques for nail care.
- Provided excellent customer service through friendly interactions with clients.
- Ensured that safety protocols were followed during each service provided.
- Kept up-to-date on new trends in the industry for product offerings and design ideas.
- Provided manicures, pedicures and nail treatments to clients.
- Assisted with inventory management tasks such as restocking supplies when needed.
- Responded promptly to customer inquiries and complaints.
- Promoted additional services to existing clients in order to increase revenue.
- Cleaned and sterilized tools and work areas between customers.
- Maintained customer records for future reference.
- Demonstrated knowledge of all products and services offered in the salon.
- Conducted consultations with clients to determine their needs and preferences.
- Attended continuing education courses related to nail care techniques.
- Built repeat client base to increase profits and stabilize cash flow.
- Adapted teaching methods according to the needs of individual learners or groups.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Resolved any issues raised by participants during the training session in a timely manner.
- Recommended changes or improvements in existing training processes as needed.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Explained goals and expectations required of trainees.
- Assessed training needs through surveys, interviews with employees or focus groups.
Nail Technician
Frenchies Modern Nail Care
Athens, GA
01.2019 - 05.2019
- Responded promptly to customer inquiries and complaints.
- Provided manicures, pedicures and nail treatments to clients.
- Provided excellent customer service through friendly interactions with clients.
- Developed creative designs on nails using a variety of colors and materials.
- Kept up-to-date on new trends in the industry for product offerings and design ideas.
- Performed filing, buffing, polishing, trimming, cuticle removal and application of artificial nails as requested by customers.
Master Cosmetologist
Stylette Hair Salon
Hartwell , GA
11.2016 - 03.2018
- Consulted with clients regarding current hairstyles and makeup trends in order to provide them with the most up-to-date look possible.
- Utilized advanced coloring techniques such as balayage, ombre and highlights to create unique looks for customers.
- Evaluated customer satisfaction levels after every appointment in order to identify areas needing improvement.
- Organized inventory of salon supplies ensuring all necessary materials were available when needed.
- Demonstrated excellent customer service skills by providing a friendly atmosphere while maintaining a professional demeanor with clients.
- Attended educational seminars in order to stay informed about the latest developments within the industry.
- Kept updated records of services provided along with related costs charged to customers.
- Performed facial waxing services such as eyebrow shaping, lip and chin waxing.
- Managed appointments by scheduling appropriate times for each client's service requests.
- Applied permanent waves, relaxers, texturizers and other chemical services to customer's hair.
Master Cosmetologist/Nail Technician
TL Nails and Hair Salon
Seneca, SC
06.2013 - 11.2017
- Customized hair color for each client based on their individual needs and preferences.
- Applied permanent waves, relaxers, texturizers and other chemical services to customer's hair.
- Performed facial waxing services such as eyebrow shaping, lip and chin waxing.
- Managed appointments by scheduling appropriate times for each client's service requests.
- Maintained cleanliness of work environment according to state regulations and company policies.
- Provided comprehensive hair treatments for various types of hair.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Collected payment from customers and scheduled next appointments.
- Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
- Maintained relationships with long-term clients while successfully handling daily walk-in appointments.
- Instructed clients on proper nail care techniques to maintain healthy nails between visits.
- Provided personal care services such as skin care, hygiene, nail care, trimming, hair brushing, shampooing, oral hygiene, dentures care.
Master Cosmetologist
The Bronzed Tiger Hair and Nail Salon
Clemson, SC
04.2008 - 06.2013
- Utilized advanced coloring techniques such as balayage, ombre and highlights to create unique looks for customers.
- Organized inventory of salon supplies ensuring all necessary materials were available when needed.
- Demonstrated excellent customer service skills by providing a friendly atmosphere while maintaining a professional demeanor with clients.
- Performed facial waxing services such as eyebrow shaping, lip and chin waxing.
- Trained new staff members in the proper techniques of performing beauty treatments.
- Provided scalp treatments, including deep conditioning and exfoliation, to clients.
- Customized hair color for each client based on their individual needs and preferences.
- Operated cash register when needed to process payments from customers.
- Cleaned, maintained, and sanitized carts to prevent cross-contamination of germs.
- Performed filing, buffing, polishing, trimming, cuticle removal and application of artificial nails as requested by customers.
Education
Master Cosmetologist - Cosmetology Education
Athens Technical College
Athens, GA04-2008
Skills
- Hair Styling
- Chemical Mixing and Application
- Hair Coloring and Highlighting
- Client Education
- Body hair removal
- Beauty tool sanitization
- Nail Treatments
- Makeup and skincare
- Friendly Communication
- Relationship Building
- Selling and Upselling
- Special Event Hair Styling
- Licensed Cosmetologist
- Social Media Promotion
- Styling Tools
- Payment processing expertise
- Client Consultations
- Color matching master
- Natural nail-care knowledge
Timeline
Nail Technician/ Trainer
Frenchies Modern Nail Care
05.2019 - 04.2021
Nail Technician
Frenchies Modern Nail Care
01.2019 - 05.2019
Master Cosmetologist
Stylette Hair Salon
11.2016 - 03.2018
Master Cosmetologist/Nail Technician
TL Nails and Hair Salon
06.2013 - 11.2017
Master Cosmetologist
The Bronzed Tiger Hair and Nail Salon
04.2008 - 06.2013
Master Cosmetologist - Cosmetology Education
Athens Technical College