Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melissa Alexander

MONTGOMERY,AL

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

5
5
years of professional experience

Work History

Cashier

QV Gas Station
09.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.

Sales Associate

Speedway Gas Station
06.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Shift Manager

Wendy's
01.2021 - 06.2022
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.

Server

Waffle House
12.2020 - 07.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

Highschool Diploma - General

Englewood Highschool
Chicago, IL
06.1995

Skills

  • Preparation of Appeals
  • Patron Experiences
  • Merchandise Display
  • Stockroom Upkeep

Languages

English
Full Professional

Timeline

Cashier

QV Gas Station
09.2023 - Current

Sales Associate

Speedway Gas Station
06.2022 - Current

Shift Manager

Wendy's
01.2021 - 06.2022

Server

Waffle House
12.2020 - 07.2021

Highschool Diploma - General

Englewood Highschool

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Melissa Alexander