Melissa Alexander
Frederic,WI
Summary
Dynamic leader skilled in operational enhancements and quality assurance. Committed to developing organizational systems that elevate performance and efficiency.
Overview
29
29
years of professional experience
Work History
Jail Lieutenant
Polk County, WI
Balsam Lake, Wisconsin
08.2021 - Current
- Enforced policies and procedures to uphold public safety and community standards.
- Assisted in training new deputies on operational protocols and emergency response.
- Collaborated with local law enforcement to effectively address community concerns.
- Participated in ongoing training sessions to enhance law enforcement skills and knowledge.
- Provided support to Sheriff's Office staff in executing their duties.
- Performed background checks on applicants for Sheriff's Office employment.
- Identified process improvement opportunities through analysis of existing systems.
- Developed organizational systems for confidential employee records, enhancing operational efficiencies.
Jail Sergeant
Polk County, WI
Balsam Lake, WI
01.2017 - 08.2021
- Supervised daily operations and activities within the correctional facility.
- Managed staff scheduling and assignment of duties for optimal coverage.
- Enforced facility regulations and maintained safety protocols among inmates.
- Coordinated communication between staff, inmates, and external agencies.
- Trained new officers on procedures and best practices in corrections.
- Conducted regular inspections of inmate housing areas for security compliance.
- Responded quickly and effectively to emergency situations in the jail environment.
- Ensured proper documentation was completed for all disciplinary actions taken against inmates.
Corrections Officer
Polk County, WI
Balsam Lake, WI
07.2011 - 01.2017
- Enforced facility rules and regulations to maintain safety and security.
- Supervised inmate activities to ensure compliance with policies.
- Provided guidance and support to new corrections officers through training sessions.
- Conducted regular inspections of living areas and common spaces.
- Assisted in the transportation of inmates to court and medical appointments.
- Responded quickly and appropriately to emergency situations that may arise within the facility.
- Ensured safety and security of inmates within the facility by conducting searches, supervising activities, and maintaining order.
Corrections Officer
Sawyer County, Wi
Hayward, WI
05.2008 - 07.2011
- Enforced facility regulations to uphold safety and security standards.
- Supervised inmate activities to ensure strict policy compliance.
- Assisted with inmate transportation for court and medical appointments.
- Conducted inspections of living areas and common spaces regularly.
- Documented incidents and maintained precise records for accountability.
- Collaborated with law enforcement and legal personnel during investigations.
Restaurant Manager
Northwood's Brew Pub & Grill
Chetek, WI
04.2007 - 08.2008
- Trained staff in all roles, including food prep, money handling, and cleaning positions.
- Mentored front-of-house personnel on company policies and effective communication techniques.
- Assigned tasks and supervised adherence to food safety procedures and quality standards.
- Investigated and resolved operational issues like inventory waste to optimize performance.
- Managed preventive maintenance schedules for facility and equipment upkeep.
- Enhanced team performance through strategic process improvements.
- Monitored business levels and adjusted staffing for optimal customer service.
- Developed safety procedures manual meeting local regulations, distributed to wait staff.
Banquet Coordinator
Turtleback Golf Club Of Rice Lake
Rice Lake, WI
05.1997 - 03.2007
- Resolved guest complaints efficiently, offering complimentary services for hardship cases.
- Coordinated with wait staff to maintain cleanliness at buffet stations and ensure timely dish refills.
- Cultivated relationships with vendors to secure valuable deals on services and meals for guests.
- Conducted end-of-month audits of resort operations for upper management review.
- Booked large groups for weddings, seminars, and conferences, ensuring the best available room rates.
- Hired, mentored, and trained new employees on effective client service techniques.
- Prepared and delivered customer invoices on check-out day to minimize front desk wait times.
- Trained Banquet Servers in quality inspections and documentation processes.
Education
Associate of Arts - Human Resource Management
Wisconsin Indianhead Technical College
Rice Lake, WI05.2019
Associate of Arts - Criminal Justice
Mt Senario College
Ladysmith, WI05-2002
High School Diploma -
Cameron High School
Cameron, WI05.1998
Some College (No Degree) - Criminal Justice Administration
University of Wisconsin- Superior
Superior, WISkills
- Networking and interviewing
- Quality assurance and assessments
- Employee support and management
- Operational improvements
- Product and service expertise
- Program leadership
- Security troubleshooting
- Relationship building and communication
- Behavior improvement strategies
- Team collaboration and scheduling
- Skill development and program management
Affiliations
• Member, Michael Seversen Memorial Scholarship Committee
• Member, Frederic Elementary School PTO
• Recipient of Letter of Accommodation in 2008- Sawyer County Sheriff's Office 2007
• Member, Frederic Elementary School PTO
• Recipient of Letter of Accommodation in 2008- Sawyer County Sheriff's Office 2007
References
References available upon request.
Timeline
Jail Lieutenant
Polk County, WI
08.2021 - Current
Jail Sergeant
Polk County, WI
01.2017 - 08.2021
Corrections Officer
Polk County, WI
07.2011 - 01.2017
Corrections Officer
Sawyer County, Wi
05.2008 - 07.2011
Restaurant Manager
Northwood's Brew Pub & Grill
04.2007 - 08.2008
Banquet Coordinator
Turtleback Golf Club Of Rice Lake
05.1997 - 03.2007
Associate of Arts - Human Resource Management
Wisconsin Indianhead Technical College
Associate of Arts - Criminal Justice
Mt Senario College
High School Diploma -
Cameron High School
Some College (No Degree) - Criminal Justice Administration
University of Wisconsin- Superior