Melissa Alexis
Rahway,NJ
Summary
Trained to adapt and succeed in both expected job duties and emergency situations in a professional manner. Self-driven and reliable with excellent patient care, skilled by 2 years of CNA experience, 3 years of working for individuals with diverse needs and 5 years of management experience. Knowledgeable with a strong background in developing and implementing personalized care plans that enhances client well-being. Demonstrating empathy and effective communication skills, fostering collaborative and nurturing environment.
Overview
9
9
years of professional experience
Work History
Day Program Counselor
New Concept For Living Inc
09.2021 - Current
- Support and encourage independence in all aspects of daily life
- Collaborate with your team to plan, create and assist with activities and opportunities to meet the needs and interests of the people you support
- Lead recreational activities for adults with ADHD and other behavior disorders
- Assist residents with rehabilitation process, provides emotional and behavioral support, along with providing a safe living environment
- Assist the individuals with ADL's
- Minimize conflict that may result in crisis using CPI techniques and physical restraint if necessary to ensure safety
- Develop educational study plans and participate in IEP meetings
- Developed written plan of services in conjunction with program participants.
- Evaluated diagnostic data to determine eligibility and needed services.
Customer Service Manager (CSM)
Walmart
03.2016 - 06.2021
- Fostered positive employee relationships through communication, training and development coaching
- Monitored team progress and enforced deadlines
- Developed and monitored weekly staff schedules
- Interviewed, hired and trained new quality customer service representatives
- Handled money, customer complaints and needs
- Monitored all lunches and breaks for employees
- Took ownership of customer issues and followed problems through to resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
CNA - Certified Nursing Assistant
ComForCare In-Home Caregiving
01.2018 - 08.2019
- Assisted in the rehabilitation of patients by providing appropriate care in accordance with specifications
- Displayed strong clinical skills and stabilities
- Ensured the accurate, timely flow of information by maintaining thorough patient records and updating healthcare status
- Gained confrontational skills between patients and balancing daily living activities to preserve patient's dignity and minimize discomfort
- Effectively performed a wide range of resident care activities
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Education
CNA Certificate - Health Care
E & S Academy
Elizabeth, NJCosmetology License - Cosmetology
Empire Hair Design
Union, NJEKG & Phlebotomy Certification - Health Care
AMG Medical Institue
Bloomfield, NJ09-2024
High School Diploma -
Rahway High School
Rahway, NJ06-2012
Skills
- Customer service
- Communication skills
- Microsoft word
- Activity planning
- Self-awareness
- Professional boundaries
- De-escalation techniques
- First aid and CPR
- Problem-solving
- Crisis intervention
Timeline
Day Program Counselor
New Concept For Living Inc
09.2021 - Current
CNA - Certified Nursing Assistant
ComForCare In-Home Caregiving
01.2018 - 08.2019
Customer Service Manager (CSM)
Walmart
03.2016 - 06.2021
Cosmetology License - Cosmetology
Empire Hair Design
CNA Certificate - Health Care
E & S Academy
EKG & Phlebotomy Certification - Health Care
AMG Medical Institue
High School Diploma -
Rahway High School
Similar Profiles
Terisa AbrahamTerisa Abraham
Dishwasher/ Waitress at Village concept assisted livingDishwasher/ Waitress at Village concept assisted living
Marie DiazMarie Diaz
Group Home Asst. Manager at New Concept For LivingGroup Home Asst. Manager at New Concept For Living
Gladys WanguiGladys Wangui
Direct Support Professional at Total Living ConceptDirect Support Professional at Total Living Concept
Nestor J Borges DavidNestor J Borges David
Warehouse Manager at Universal CareWarehouse Manager at Universal Care
Diane Smith MAS,BSN, RN,CCRNDiane Smith MAS,BSN, RN,CCRN
Logistics Coordinator at Cooperman Barnabas Medical CenterLogistics Coordinator at Cooperman Barnabas Medical Center