Melissa Alfonso
Wilton Manors
Summary
Registred Behavior Technician with experience implementing behavioral plans for clients suffering from various behavioral conditions. In-depth knowledge of treatment plans and modification strategies. Skilled relationship-builder with first-rate communication and time management abilities. Committed to promoting development of functional skills and independence.
Overview
5
5
years of professional experience
Work History
RBT
Bright Behavioral Health
Miami
02.2025 - Current
- Conducted data collection and analysis to monitor client progress effectively.
- Engaged clients in therapeutic activities to promote skill development.
- Maintained compliance with safety and ethical guidelines in all interactions.
- Documented daily client sessions accurately for review by supervising professionals.
- Provided 1, 1 intervention for clients with autism spectrum disorder, following the specific guidelines of their individualized behavior plans.
- Provided verbal prompts, physical guidance, or visual cues as needed to facilitate learning opportunities for clients.
- Observed clients throughout sessions to identify potential triggers of problem behaviors or areas needing improvement.
RBT
The Lighthouse Project & Smart Behavior Therapy
01.2024 - Current
- Reduced challenging behaviors through the implementation of positive reinforcement strategies.
- Received ongoing supervision from Board Certified Behavior Analysts to refine professional skills and knowledge.
- Fostered strong relationships with clients'' families, fostering trust and open communication vital for successful outcomes.
- Supported families in understanding and applying behavioral strategies within the home environment.
- Promoted socialization and peer interaction with group activities and play-based learning.
- Adapted instructional methods according to each client''s learning style, maximizing progress towards goals.
- Implemented skill acquisition programs tailored to each client''s unique needs and abilities.
- Improved communication skills in autistic children by utilizing evidence-based practices.
- Maintained a safe, structured learning environment conducive to the individual success of each client.
- Assisted in modifying behavior intervention plans based on data analysis and client progress reports.
Customer Service Agent
Majority
10.2022 - 09.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Addressed customer account discrepancies and concerns.
- Communicated with clients regarding account services, statements, and balances.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Adapted to new applications and maintained knowledge of current technologies.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
Front Desk Receptionist
Opportunity Training Careers
04.2022 - 06.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Entered and updated sensitive customer information during check-ins and room changes.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Professor of Sociology
University
10.2020 - 03.2022
- Participated in development, implementation and evaluation of philosophy.
- Assessed student learning to support course and program objectives.
- Initiated routine self-evaluation, Sociology competence and professional development.
- Served on academic or administrative committees dealing with institutional policies, departmental matters and academic issues.
- Supervised undergraduate or graduate teaching, internship and research work.
- Related historical concepts to current events and situations to help students develop appreciation for history.
- Enhanced student education by implementing new concepts, instructional strategies and educational ideas into classroom environments.
- Delivered range of instructional programs and course curricula for more than 20 students each year.
- Prepared and delivered lectures to undergraduate or graduate students on topics such as race and ethnic relations, measurement and data collection and workplace social relations.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Education
Bachelor of Arts - Sociology And Anthropology
Universidad Central Martha Abreu De Las Villas
Villa Clara, Cuba10.2020
Skills
- Empathetic and Genuine
- Documentation and Reporting
- Social Skills Development
- Incidental Teaching
- Reinforcement Strategies
- Behavior Reduction Strategies
- Prompting Techniques
- Functional Communication Training
- Community Integration
- Natural Environment Training
- Sensory Integration
- Problem Resolution
Languages
4,5
Skills
- Active Listening
- Behavioral support
- Registered Behavior Technician (RBT)
- Crisis Intervention
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
RBT
Bright Behavioral Health
02.2025 - Current
RBT
The Lighthouse Project & Smart Behavior Therapy
01.2024 - Current
Customer Service Agent
Majority
10.2022 - 09.2023
Front Desk Receptionist
Opportunity Training Careers
04.2022 - 06.2022
Professor of Sociology
University
10.2020 - 03.2022
Bachelor of Arts - Sociology And Anthropology
Universidad Central Martha Abreu De Las Villas
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