Melissa Allaband
Wyoming,DE
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director of Neighborhood Revitalization
Central Delaware Habitat for Humanity
11.2022 - 07.2024
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Developed and implemented strategic plans to ensure organizational goals were met.
- Implemented systems for tracking progress on key initiatives.
- Ensured compliance with all relevant regulations, policies and procedures.
- Served as a public spokesperson at industry events or conferences.
- Promoted a culture of innovation and encouraged staff to contribute ideas.
General Manager
Merry Maids
11.2019 - 11.2022
- Developed marketing strategies designed to increase brand awareness within target markets.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Recruited, trained and empowered employees to achieve key performance indicators.
Human Resource Manager
Home Instead Senior Care
06.2017 - 11.2019
- Identified, screened and interviewed potential employees.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Ensured compliance with federal, state and local employment laws.
Client Care Coordinator
Home Instead Senior Care
04.2017 - 06.2017
- Implemented quality assurance processes for ensuring superior level of client care services.
- Conducted home safety checks and made recommendations for improvements to keep clients and caregivers safe while at home
- Provided training to caregivers to meet client-specific needs on a case-by-case basis
- Assisted in caregiver-client matching to provide the best-personalized care for each client.
Homemaker
Stay At Home Mom
04.2011 - 04.2017
- Planned and carried out educational lessons for multi-children
- Maintained an organized schedule for 3 children in 2 different schools and one at home
- Educational tutoring after school hours
- Maintained a tidy and welcoming atmosphere.
Independent Consultant
Tastefully Simple
09.2012 - 07.2016
- Conducted sale presentations in clients homes.
- Led educational sessions for clients to maximize product utilization.
- Referred and recruited new consultants to expand service area.
- Maintained and grew my customer base to achieve organizational goals.
- Utilized social media as a marketing platform to reach new customers.
Scheduling Coordinator
Home Instead Senior Care
06.2015 - 11.2015
- Utilized scheduling software to organize and update daily, weekly, and monthly.
- Coordinated scheduling for a team of over 50 employees, ensuring optimal coverage and efficiency.
- Responded to emergency scheduling changes promptly, minimizing disruptions to operations.
- Acted as the first point of contact to aid in problem resolution between clients and staff.
Teacher
Tot’s Turf Early Learning
07.2011 - 10.2011
- Planned and carried out lesson plans for ten children, ages 2-3 years old, to meet educational standards
- Ensured children were receptive to lessons by adjusting lessons to their individual learning needs
- Met individual emotional, physical, and cognitive needs of students
- Kept classroom environment safe and inviting, as well as, clean and sanitary.
Receptionist
G.I. Associates of Delaware
11.2010 - 04.2011
- Collected patient demographics
- Maintained the provider’s schedule
- Assessed patients before appointment
- Scheduled outpatient procedures.
Receptionist/Medical Records Specialist
09.2006 - 11.2010
- Collected patient demographic information
- Scheduled patient appointments
- Assisted patients in gaining financial assistance
- Processed medical records requests from patients, physicians, and insurance companies
- Sorted and filed medical records into patient paper charts and transitioned to electronic medical records.
Education
Bachelor of Arts in Health and Human Services -
Ashford University
05.2016
Skills
- Operations Management
- Business Planning
- Staff Development
- Project Coordination
- Project Management
- Budget Management
- Verbal and written communication
- Human Resources Management
- Government relations
- Hiring and Retention
- Financial Reporting
- Organizational Development
- Investor Relations
Certification
- Taking the Lead: Leadership Development Course: 01/2018
- Community Health Worker: 02/2023
- CPR and AED
Community Service
- Volunteer – Girl Scouts USA; 2004 – 2015
- Classroom/Event Volunteer – Caesar Rodney School District; 2012 to 2017
- Committee Member/Event Co-Chair- Alzheimer’s Association, Walk to End ALZ 2019-2021
- Women in Leadership Development and Empowerment: 08/2020 to 2022
- United Church Partner: 04/2023 to present
Timeline
Director of Neighborhood Revitalization
Central Delaware Habitat for Humanity
11.2022 - 07.2024
General Manager
Merry Maids
11.2019 - 11.2022
Human Resource Manager
Home Instead Senior Care
06.2017 - 11.2019
Client Care Coordinator
Home Instead Senior Care
04.2017 - 06.2017
Scheduling Coordinator
Home Instead Senior Care
06.2015 - 11.2015
Independent Consultant
Tastefully Simple
09.2012 - 07.2016
Teacher
Tot’s Turf Early Learning
07.2011 - 10.2011
Homemaker
Stay At Home Mom
04.2011 - 04.2017
Receptionist
G.I. Associates of Delaware
11.2010 - 04.2011
Receptionist/Medical Records Specialist
09.2006 - 11.2010
Bachelor of Arts in Health and Human Services -
Ashford University
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