Melissa Allen
Plant City,FL.
Summary
Knowledgeable in managing accounts classified as Special Billing for EDI and Portal Billing customers. Proficient in areas of credit, collections and organizing accounting acquisitions while maintaining efficiency and high standards in customer service. Proficient in problem solving with flexibility of working independently and as a team. Proficient with excel, word office, oracle, SAP and confidentiality encryption.
Overview
14
14
years of professional experience
Work History
Credit Specialist
Dobbs Equipment
Riverview, Florida
03.2025 - 08.2025
- Assisted in opening new accounts and maintaining existing accounts for credit override for Services and Sales.
- Assisted in the development and maintenance of account setup, maintenance and purge.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Credit Specialist
Tempexperts
Clearwater, Florida
11.2024 - 03.2025
- Conducted research on clients' credit histories to inform decision-making processes.
- Monitored account statuses and identified potential credit risks proactively.
- Developed and maintained relationships with clients to ensure effective communication.
- Managed project timelines and ensured adherence to deadlines.
Accounts Receivable Specialist
Top Build Builder Services
Daytona Beach, Florida
11.2023 - 11.2024
- Coordinated collections efforts with clients and internal teams.
- Reviewed account statements to identify and resolve variances promptly.
- Managed customer accounts to ensure timely payments and reduce outstanding balances.
Billing Specialist
Primowater
Lakeland, FL
06.2017 - 04.2023
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Processed and sent invoices, adjustments and credit memos to customers.
- Performed data import, scanning or manual keying processes to verify invoice accuracy.
- Investigated and resolved issues to maintain billing accuracy.
- Prepared manual billing data using related billing and service reports.
- Collaborated with vendor and staff to gather data sources and expedite billing.
- Liaised with internal teams to clear error reports.
Key Account Collector
PrimoWater
Lakeland, FL.
06.2017 - 04.2023
- Drive collection strategies to ensure the business meets its key performance indicators for revenue growth and collection target
- Understand patterns of customer payments and make sure processes are customized to those patterns to ensure consistent cash flow from the customers
- Escalation mechanisms are established so any collection and revenue metrics are not met they can be addressed by right people immediately
- Help business in identifying the right solutions and tools to enable the overall collection and revenue strategies
- Collaborate very closely with colleagues with well established communication channels to ensure as a team we deliver on the key business metrics of the company.
- Met demands of busy collections group by performing high volume of daily calls.
- Located debtors by utilizing skip tracking and other strategies.
- Overcame objections by applying advanced training and persuasion techniques.
- Collected $189k-$200k in aged credit card debt within [3 months].
- Contacted debtors through email, telephone and mail contact to begin collections process.
- Investigated and solved problems with payments, account updates and other concerns.
- Evaluated customer accounts to determine adherence to repayment schedules.
- Updated company's database daily with new details regarding collections and activity on delinquent accounts.
Account Billing- Collection Specialist
ROBERT HALF INTERNATIONAL
RALEIGH, DURHAM, NC
05.2011 - 11.2014
- Instrumental in assisting with the tier suppliers pursuing mergers
- Ensured accuracy of invoices and adherence to standard policies reflecting customer requirements
- Prioritized business and information needs by working in conjunction with management
- Increased cashflow by ensuring timely collection of monies owed to the corporation.
- Worked with SAP, Oracle, EDI, vendors portal system to create and submit large numbers of client invoices each day.
- Drafted reports, contacted customers and reconciled transactions after conducting research into inquiries.
- Processed and sent invoices, adjustments and credit memos to customers.
- Performed data import, scanning or manual keying processes to verify invoice accuracy.
- Researched and resolved billing inconsistencies and errors through individual and collaborative analysis.
- Worked with team members and leadership to identify and develop process improvements.
- Collaborated with vendor and staff to gather data sources and expedite billing.
- Reviewed invoicing reports to drive accurate completion and proper authorization.
- Manipulated data in spreadsheets to reconcile with billing system information.
- Oversaw and maintained accountability for demand management, new vendor onboarding, forecasting and requisition.
Education
Associate Degree - Accounting
Everest University
06.2010
Bachelor Degree - International Business Science
Everest University
Skills
- Problem investigation and resolution
- Negotiation and conflict management
- Overdue balance identification
- Accounts receivable aging analysis
- Delinquent account notifications
- Risk assessment and management
- Performance improvement strategies
- Billing dispute resolution
- Invoice management and documentation
- Error correction and EDI processes
- Billing and invoicing systems
- Discrepancy resolution techniques
- Purchase order processing
- Customer communication
- Audit compliance procedures
- Credit term calculations
Timeline
Credit Specialist
Dobbs Equipment
03.2025 - 08.2025
Credit Specialist
Tempexperts
11.2024 - 03.2025
Accounts Receivable Specialist
Top Build Builder Services
11.2023 - 11.2024
Billing Specialist
Primowater
06.2017 - 04.2023
Key Account Collector
PrimoWater
06.2017 - 04.2023
Account Billing- Collection Specialist
ROBERT HALF INTERNATIONAL
05.2011 - 11.2014
Associate Degree - Accounting
Everest University
Bachelor Degree - International Business Science
Everest University
Similar Profiles
Ryan McqueenRyan Mcqueen
Service Manager at Dobbs Equipment/ Flint EquipmentService Manager at Dobbs Equipment/ Flint Equipment
Leigha GossLeigha Goss
Clerical Intern at Dobbs EquipmentClerical Intern at Dobbs Equipment
John NealJohn Neal
Diesel Mechanic at Dobbs EquipmentDiesel Mechanic at Dobbs Equipment
Rachel BlountRachel Blount
Waitress/Restaurant Server at JF Kicks Bar And GrillWaitress/Restaurant Server at JF Kicks Bar And Grill
JACQUELINE SANTIAGOJACQUELINE SANTIAGO
NA at New VitalityNA at New Vitality