Melissa Allison
kissimmee,FL
Summary
Decisive Shift Supervisor versed in coordinating workflows and delegating team tasks. Monitors performance and drives guest and team satisfaction with resourceful problem-solving and high emotional intelligence. High-level emotional intelligence and proven background of leadership. Accustomed to managing opening and closing duties and coordinating employee schedules to meet demand. Reliable and energetic professional with exceptional communication skills. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.
Overview
2
2
years of professional experience
Work History
Shift Supervisor
Tropical Smoothie Cafe
Lake Nona, Fl
06.2022 - Current
- Counted drawers and followed proper daily cash handling procedures
- Responded to all customer concerns or issues promptly and professionally
- Motivated employees to optimize team performance
- Communicated, trained and promoted quality standards to team members
- Ensured adherence to company policies and procedures, maintaining high standards of customer service and product quality
- Mentored and coached junior trainers or team members, contributing to their professional growth and development
- Assessed employee skills and determined appropriate training needs
- Helped managers enforce procedures and protocols with effective training strategies
- Communicated with other shift leaders to share important information or concerns
- Customized training solutions to meet diverse learning styles and preferences
- Fostered positive work environment through team-building activities and motivational techniques
- Managed team during shift to ensure smooth operations
- Scheduled employee breaks according to labor laws and company policy
- Ordered new materials and equipment parts based on expected production demand and maintenance needs
- Ensured cleanliness of store throughout shift, including restrooms and dining area
Education
Associate of Arts - General Studies
Valencia College
Orlando, FL07-2024
Skills
- Schedule Management
- Staff Management
- Policy Enforcement
- Safety understanding
- Cash handling ability
- Training and mentoring
- Sales monitoring
- Operations Management
- Conflict resolution techniques
- Strategic Planning
- Staff Motivation
- Employee Training
Affiliations
- Full time student
- Occasionally takes part in volunteer work in Elementary schools
- Artist and Musician
Timeline
Shift Supervisor
Tropical Smoothie Cafe
06.2022 - Current
Associate of Arts - General Studies
Valencia College