Melissa Alo
Bend,OR
Summary
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lumber Associate
Home Depot
Bend, OR
12.2023 - 02.2025
- Recommended, selected and located merchandise based on customer desires.
- Described merchandise and explained use, operation and care.
- Followed safety protocols while handling sharp tools like saws or blades during production processes.
- Resolved customer complaints courteously and professionally.
- Maintained knowledge of sales and promotions, return policies and security practices.
Sales Associate
Men's Warehouse
Bend, Oregan
02.2021 - 11.2023
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Processed credit card transactions quickly and securely.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Used technology resources to assist customers in locating and selecting items.
- Maintained cleanliness of store environment including floors, windows, displays.
- Conducted inventories on a regular basis to track stock levels.
- Recommended, selected and located merchandise based on customer desires.
- Answered customer inquiries regarding product features, pricing, and availability.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Answered store and merchandise questions and led customers to wanted items.
- Adhered to company initiatives and achieved established goals.
- Greeted customers to determine wants or needs.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Sales Associate
Mammoth Business Essentials
Mammoth Lakes, CA
04.2018 - 02.2020
- Processed credit card transactions quickly and securely.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Maintained cleanliness of store environment including floors, windows, displays.
- Conducted inventories on a regular basis to track stock levels.
- Recommended, selected and located merchandise based on customer desires.
- Described merchandise and explained use, operation and care.
- Answered customer inquiries regarding product features, pricing, and availability.
- Developed trusting relationships with customers by making personal connections.
- Answered store and merchandise questions and led customers to wanted items.
- Assessed customer needs to provide assistance and information on product features.
- Greeted customers to determine wants or needs.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Collected payments and provided accurate change.
Education
High School Diploma -
Central Oregon Community College
Bend, ORSkills
- Reliable and responsible
- Effective communication
- Extensive Product knowledge
- Forklift operation
- Excellent Customer service
- Cash handling operations
- Inventory and stocking efficiency
- Order fulfillments
Certification
- fork lift operations certificate
References
References available upon request.
Timeline
Lumber Associate
Home Depot
12.2023 - 02.2025
Sales Associate
Men's Warehouse
02.2021 - 11.2023
Sales Associate
Mammoth Business Essentials
04.2018 - 02.2020
High School Diploma -
Central Oregon Community College
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