Melissa Alonzo Medina
New York,NY
Summary
Continuous improvement in all aspects of work is a priority, with a focus on developing and utilizing innate abilities and acquired knowledge to excel in projects and tasks. The aim is to apply expertise and collaborate with leadership and peers to achieve results and advance the career to the next level.
Overview
9
9
years of professional experience
Work History
Clerk
Sedgwick Pharmacy Inc
04.2024 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting patients information into computer systems with attention to detail.
- Improved patients satisfaction by promptly answering inquiries and providing accurate information.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
- Managed over 40 incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Operations Analyst
National Debt Relief
01.2022 - 06.2023
- Improved optimization of business processes, enhancement of operational efficiency and strategic decision-making through comprehensive data analysis and insightful problem-solving
- Utilized business tools, such as Salesforce, Power Automate and Microsoft Suite to analyze clients' accounts, optimize work flow and generate reports for management.
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Assessed operational performance to identify areas for improvement.
- Collaborated with cross-functional teams to develop comprehensive project plans, ensuring timely delivery of key milestones.
- Strengthened communication between departments, facilitating a seamless flow of information for faster decision-making processes.
Administrative Assistant
Kettle Sánchez & Co.
05.2021 - 01.2022
- Oversaw the organization of company documents, reported to the brand manager and offered administrative management support as needed.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Administrative Assistant
ACE International, S.R.L.
03.2015 - 05.2019
- Conducted daily office operations; quality control, coordination and management of interviews and documentations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
Education
Bachelor of Arts in Creative Advertising and Management, Undergraduate -
Autonomous University of Santo Domingo (UASD)
Santo Domingo, DR05.2022
Skills
- Data Analysis
- Microsoft Office Suite
- Client Relationship Management
- Salesforce
- Administrative Management
- Effective Communication
- Quality Control
- English - Advanced
- Spanish - Native
Timeline
Clerk
Sedgwick Pharmacy Inc
04.2024 - Current
Operations Analyst
National Debt Relief
01.2022 - 06.2023
Administrative Assistant
Kettle Sánchez & Co.
05.2021 - 01.2022
Administrative Assistant
ACE International, S.R.L.
03.2015 - 05.2019
Bachelor of Arts in Creative Advertising and Management, Undergraduate -
Autonomous University of Santo Domingo (UASD)
Similar Profiles
Dominic D'AbbeneDominic D'Abbene
Landscaping Laborer at Sedgwick Landscaping LLC, Sean SedgwickLandscaping Laborer at Sedgwick Landscaping LLC, Sean Sedgwick
Cortilious SpencerCortilious Spencer
Leave of Absence Coordinator at SedgwickLeave of Absence Coordinator at Sedgwick
Alicia ShortAlicia Short
Workers' Compensation Claims Adjuster at SedgwickWorkers' Compensation Claims Adjuster at Sedgwick