Summary
Overview
Work History
Education
Skills
Availability
Hobbies and Interests
Certification
Timeline
Generic

Melissa Alvarez

Converse,TX

Summary

Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Business Operations Manager

Oblate Missions
San Antonio, TX
09.2020 - Current
  • Monitored progress by establishing plans, budgets and measuring results.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Provided exceptional leadership on project development.
  • Imparted leadership, direction and strategic planning for business unit operations.
  • Maintained accurate records of financial transactions related to operations activities.
  • Coordinated with external vendors to ensure timely delivery of products and services.
  • Delegated work to staff, setting priorities and goals.
  • Directed business operation processes and developed policies.

Board Member

Environmental Development Council for The City of Converse
Converse, Texas
10.2018 - Current
  • Serves on Board to establish internal controls that deter fraud, waste, and abuse of public funds, and ensure that every expenditure is justified by public purpose and in accordance with established priorities as required by the City of Converse

Executive Director

Esplanade Gardens Senior Living
Converse, Texas
12.2016 - Current
  • Company Overview: Company Expenses were a positive $250,000 in 2017
  • Company Expenses were a positive $233,000 in 2018
  • Supervises routine tasks involved in running a community.
  • Formulated goals that significantly influenced area outcomes.
  • Collaborated with Owner and Corporate officials on monthly financial reports.
  • Serve as liaison for diverse Converse community events.
  • Implemented innovative staffing models resulting in monthly savings of around $12,000.
  • Enhanced organizational quality by suggesting and deploying effective software solutions.
  • Finalize annual performance assessments efficiently.
  • Conducted pay rate analysis to maintain competitive stance in the industry.
  • Defined and achieved targets leading to positive financial outcomes.
  • Review supplier contracts for approaching deadlines.
  • Gather bids from new contractors to maintain operational expenses
  • Company expenses were a positive $250,000 in 2017.
  • Company expenses were a positive $233,000 in 2018.

Executive Director

Brookdale Senior Living Inc.
San Antonio, Texas
06.2015 - 12.2016
  • Signed and approved budgets for new funding and program initiatives.
  • Set organization direction and developed strategies and tactics to fulfill mission.
  • Developed marketing strategies to promote the organization's mission throughout the community.
  • Recruited, hired, and trained employees on operations and performance expectations.
  • Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
  • Stayed up-to-date on best practices and cutting-edge ideas to improve organizational effectiveness.
  • Cultivated relationships with key stakeholders, including board members, donors, sponsors, partners, and community leaders.
  • Developed and implemented strategic plans to ensure organizational growth and development.

Executive Manager

Ledic Management
El Paso, Texas
08.2014 - 06.2016
  • Portfolio consist of three communities in the El Paso area
  • Oversee four Manager and a total of 623 units (14 communities)
  • Accountable for all aspects of the day to day operation of assigned property
  • Ensure that all physical aspects of the property are at all times fully functional and maintained in an attractive condition
  • Frequent interaction with residents, proactively responding to their needs; focus on relationship development and achieving a high level of resident retention
  • Achieve the highest possible net operating income through implementation of effective cost control
  • Manage the property in the most efficient and profitable manner possible given existing market conditions consistent with goals and objectives of LEDIC Management Group, LLC
  • Develop yearly operating and capital budget plans while being cognizant of how it potentially impacts NOI
  • Supervise capital projects
  • Understand and maintain strict adherence to State and Federal Fair Housing Laws

Executive Director

SunRidge at Cambria
El Paso, Texas
01.2012 - 07.2014
  • Responsible for leading and directing the overall operation of the community in accordance with resident needs, government regulations, and our internal policies and procedures
  • Maintain excellent service quality, high occupancy, and meeting corporate financial goals within established budgetary guidelines
  • Reinforce relationships with prospects by creating a customer experience of the highest quality in this fast paced, multi-faceted role
  • Continuously improve the accuracy, reasonableness, and timeliness of the planning, budgeting and performance monitoring processes

Executive Director

Emeritus at Cambria
El Paso, Texas
11.2010 - 12.2011
  • Led and directed community operations in compliance with resident needs, government regulations, and internal policies.
  • Sustained service excellence while maintaining financial and occupancy goals within budget.
  • Strengthened connections with prospects by delivering exceptional customer experiences in a dynamic role.
  • Refined budgeting procedures for greater precision and efficiency.

Education

CHA - Certificate of Completion Assisted Living Manager

Texas
Texas
01.2011

B.A. - Business Management

University of Phoenix
Santa Teresa, NM
01.2005

Skills

  • Budgeting and forecasting
  • New hire training
  • Motivational leadership
  • Cost-benefit analysis
  • Accounting principles
  • Relationship building and management
  • Systems implementation
  • Logistics management
  • Operations optimization
  • Strong analytical thinking
  • Analytical skills
  • Effective communication
  • Project management
  • Business planning and strategy
  • Microsoft office proficient
  • Budgetary reviews
  • Partnership development
  • Financial management

Availability

Available upon Request

Hobbies and Interests

  • Gardening
  • Exercising
  • Computers

Certification

  • Notary ID 132087560

Timeline

Business Operations Manager

Oblate Missions
09.2020 - Current

Board Member

Environmental Development Council for The City of Converse
10.2018 - Current

Executive Director

Esplanade Gardens Senior Living
12.2016 - Current

Executive Director

Brookdale Senior Living Inc.
06.2015 - 12.2016

Executive Manager

Ledic Management
08.2014 - 06.2016

Executive Director

SunRidge at Cambria
01.2012 - 07.2014

Executive Director

Emeritus at Cambria
11.2010 - 12.2011

CHA - Certificate of Completion Assisted Living Manager

Texas

B.A. - Business Management

University of Phoenix

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Melissa Alvarez