Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Melissa Alvarez

Orlando

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

20
20
years of professional experience

Work History

Dispatch Coordinator

Eagle Auto Relocation
04.2024 - Current
  • Streamlined communication between drivers, customers, and management for improved customer satisfaction.
  • Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
  • Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
  • Responded to high volume of phone and email requests to provide logistics information.
  • Scheduled deliveries and pickups according to customer needs.
  • Communicated with customers to provide delivery updates and resolution.
  • Answered phone calls and responded to customer emails.
  • Received new orders, prepared documentation, and assigned personnel.

Schedule Coordinator

PCPI Services Inc
11.2018 - 04.2024
  • Streamlined internal communication, ensuring accurate and up-to-date schedule information for all team members.
  • Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
  • Addressed any personnel concerns related to work schedules promptly, promoting a positive working environment for all staff members.
  • Enhanced customer satisfaction with timely coordination of appointments and service requests.
  • Monitored employee attendance and punctuality, addressing issues promptly to maintain optimal staffing levels.
  • Maintained accurate records of employee vacation time, personal days, and sick leave to ensure proper coverage at all times.
  • Set schedules for [Number] staff by planning and designating shifts and hours.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.

Office Manager

All American Water Restoration
08.2013 - 08.2018
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Self Employed

MGVernon Installations
09.2005 - 08.2013
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

High School Diploma -

Queens Vocational Tech
Long Island City, NY
06-1998

Skills

  • Scheduling proficiency
  • Transportation
  • Logistics management
  • Data entry
  • Work crew dispatch
  • Customer service
  • Microsoft office
  • Route planning and adjustment
  • Materials ordering
  • Delegating work
  • Time management
  • Multitasking
  • Self motivation

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Dispatch Coordinator

Eagle Auto Relocation
04.2024 - Current

Schedule Coordinator

PCPI Services Inc
11.2018 - 04.2024

Office Manager

All American Water Restoration
08.2013 - 08.2018

Self Employed

MGVernon Installations
09.2005 - 08.2013

High School Diploma -

Queens Vocational Tech

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