Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Melissa Amaro

Socorro,NM

Summary

Dynamic leader with extensive experience at New Mexico Healthcare Authority, enhancing interdepartmental communication and overseeing statewide projects. Proven crisis management and customer service skills, fostering a supportive environment for over 30 employees. Bilingual in Spanish and English, adept at data entry for Medicaid and SNAP eligibility determination.

Overview

32
32
years of professional experience

Work History

County Director

New Mexico Healthcare Authority - Income Support Division
11.2013 - Current
  • Enhanced interdepartmental communication by organizing monthly meetings and team-building activities.
  • Provided leadership and guidance to department heads, fostering a supportive work environment focused on personal growth and professional development.
  • Oversaw successful implementation of statewide-wide projects, including infrastructure improvements and public safety initiatives.
  • Oversaw client eligibility for Medicaid, SNAP, TANF and LIHEAP programs entered by State employees.

Administrative Assistant

Honeywell
05.2013 - 11.2013
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Collections Supervisor

Socorro Electric Cooperative, Inc
12.1993 - 04.2013
  • Enhanced collections efficiency by implementing and monitoring strategic collections plans.
  • Streamlined department operations by optimizing workflows, policies, and procedures.
  • Maintained a high level of customer satisfaction through professional communication and dispute resolution tactics.
  • Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.

Education

High School Diploma -

Socorro High School
Socorro, NM
05-1991

Skills

  • Crisis management
  • Government relations
  • Social media
  • Human resources
  • Customer Service
  • Supervised over 30 employees
  • Data Entry for Medicaid, SNAP and TANF eligibility determination
  • Bilingual - Spanish and English

Languages

Spanish
English

Timeline

County Director

New Mexico Healthcare Authority - Income Support Division
11.2013 - Current

Administrative Assistant

Honeywell
05.2013 - 11.2013

Collections Supervisor

Socorro Electric Cooperative, Inc
12.1993 - 04.2013

High School Diploma -

Socorro High School

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