Melissa Amspaugh
MENTOR,OH
Summary
Accomplished Sr. Director of Enrollment Operations and Admissions at Lakeland Community College, adept in organizational development and operations management. Spearheaded technology initiatives and policy enhancements, significantly improving student engagement and retention. Excelled in collaborative leadership, fostering team motivation and driving culture transformation. Strong leader and problem-solver dedicated to streamlining enrollment operations to enhance the student experience. Uses independent decision-making skills and sound judgment to positively impact student success.
Overview
21
21
years of professional experience
Work History
Sr. Director Enrollment Operations and Admissions
Lakeland Community College
03.2020 - Current
- Supervised 20+ staff
- Coordinated counseling and advising center daily activities.
- Improved policies and procedures to maximize the student's experience.
- Managed all aspects of Enrollment Operations areas which include admissions, recruitment, financial aid, and student service center and College food pantry
- Spearheaded technology initiatives to support students in the enrollment process.
- Implemented strategies to increase student recruiting, engagement and retention.
- Collaborated with faculty, staff and students to identify and address institutional challenges.
Director of Financial Aid
Lakeland Community College
07.2003 - 02.2020
- Supervised eight staff.
- Responsible for all federal, state and local grants and scholarships totaling $35+ million.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Provided financial aid counseling to enrolled and prospective students.
- Processed federal financial aid verifications per federal and state guidelines.
- Reviewed financial aid appeals, issuing secondary and final judgments on award packages.
- Complied with state and federal financial aid guidelines and regulations.
- Counseled students and parents about financial aid options and program details.
- Advised students in making academic decisions and financial management.
- Represented financial aid office at group meetings with high school students and parents.
- Assisted in development of student financial aid plans and packages.
- Collaborated with community-based organizations to increase economic diversity of applicant pools.
- Communicated with prospective students to illustrate available financial aid opportunities.
- Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
- Led social media outreach programs, informing prospective students of available financial aid programs.
- Authored presentations and documentation for distribution to current and prospective students.
- Developed and implemented student success initiatives to recognize and encourage achievement.
Education
Associate of Arts - Criminal Justice
Lakeland Community College
Kirtland, OHBachelor of Arts - Psychology, Communications, Criminology
Capital University
Columbus, OHSkills
- Culture Transformation
- Strong Problem Solving Skills
- Team Building and Motivation
- Collaborative Leadership
- Decision Maker
- Policy Development and Implementation
- Administrative Oversight
- Operations Management
- Staff Development
- Budget Control
Timeline
Sr. Director Enrollment Operations and Admissions
Lakeland Community College
03.2020 - Current
Director of Financial Aid
Lakeland Community College
07.2003 - 02.2020
Associate of Arts - Criminal Justice
Lakeland Community College
Bachelor of Arts - Psychology, Communications, Criminology
Capital University