Melissa A Murray
Baldwinsville,NY
Summary
Although most of my experience is from serving in restaurants, I am confident in my skills and ability to adapt to any new area of work. I believe that working in customer service has taught me many life qualities that will transfer over to any field I decide to join, such as dedication to being the best worker I can be. I am ready and determined to further my knowledge in a new area of work and am looking to obtain a new, challenging position that will allow me to continue growing and learning. I strive to expand in the caregiving aspect of my life along with new areas I will encounter.
Overview
6
6
years of professional experience
Work History
Server/Bartender
Smokey Bones Bar and Fire Grill
09.2021 - Current
- Properly communicating problems and concerns to the rest if the team.
- Memorized menu additions, changes, and limited offerings.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed safety, sanitization, and food handling guidelines.
- Satisfied customers with fast, friendly and knowledgeable support.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Ready and able to lift and carry 60+ pounds.
- Ability to apply patients in difficult situations.
- Working exceptionally well as a team player to my colleagues.
- Skilled at working independently and collaboratively in a team environment.
Vollunteer Caregiver
Family
08.2019 - 10.2024
- Enhanced comfort for individual with gentle grooming, bathing, and dressing routines.
- Supported individual in managing pain through proper positioning.
- Use of my own strength to help individual up and assisting them around with cane or a walker.
- Ability to provide emotional support, companionship, and light conversation.
- Consistency with shopping, laundry, cooking, and cleaning.
- Ensure the home is safe and convenient as possible for individual.
- Ability to listen and adjust care being given based on an individuals needs.
Server
Red Lobster
11.2018 - 09.2021
- Entered orders into computer system to coordinate with kitchen staff.
- Trained new servers in company policies, guest service standards, and best practices.
- Memorized menu additions, changed, and limited time offers.
- Followed safety, sanitization, and food handling guidelines.
- Managed billing and payments with POS system and accurate order input.
- Supported team consistently.
- Enhanced team efficiency with well-stocked stations and efficient side work.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
Associates - Social Work, Business, And Psychology
Onondaga Community College
Syracuse, NY05.2020
Skills
- Receptive
- Inquisitive
- Reliable
- Training and mentoring
- Adaptability
- Creativity
- Multitasking Abilities
- Team building
- Multitasking
- Problem-solving abilities
- Customer service focus
Personal Information
Gender: F
Timeline
Server/Bartender
Smokey Bones Bar and Fire Grill
09.2021 - Current
Vollunteer Caregiver
Family
08.2019 - 10.2024
Server
Red Lobster
11.2018 - 09.2021
Associates - Social Work, Business, And Psychology
Onondaga Community College
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