Melissa Anaya
New Braunfels
Summary
Work/Life Consultant with the Department of Air Force, specializing in strategic planning and interdisciplinary coordination. Demonstrated success in enhancing operational efficiency and program effectiveness through data analysis and collaboration. Expertise in crisis intervention and client relationship management, achieving positive outcomes in complex environments.
Overview
4
4
years of professional experience
Work History
Work/Life Consultant (GS-11)
Department of Air Force
San Antonio
06.2024 - Current
- Collaborated with teams to develop strategic plans for operational efficiency.
- Analyzed data to identify trends and recommend improvements in processes.
- Coordinated training sessions for staff on new policies and procedures.
- Conducted assessments of program effectiveness and reported findings to leadership.
- Facilitated meetings to align departmental goals with organizational objectives.
- Developed presentation materials for briefings to senior management and stakeholders.
- Managed project timelines, ensuring timely completion of deliverables and tasks.
- Researched best practices in defense operations to enhance program effectiveness.
- Reviewed existing policies and procedures to suggest necessary improvements.
Advanced Medical Support Assistant (GS 6)
South Texas VA Healthcare System
San Antonio
07.2022 - 06.2025
- Performs duties as assigned to ensure efficient and effective operations.
- Managed patient scheduling and appointment coordination for efficient healthcare delivery.
- Collaborated with interdisciplinary teams to improve patient flow and communication.
- Supported electronic health record management by entering data with precision.
- Educated patients on follow-up care instructions to enhance understanding of treatment plans.
- Performed administrative tasks such as filing, faxing, photocopying and scanning documents.
- Answered phone calls from patients or healthcare providers and responded to inquiries professionally.
- Greeted patients upon arrival and directed them to their destination within the facility.
- Provided support to physicians by entering orders into the computerized order entry system accurately.
- Assisted with the scheduling of patient appointments and follow-up visits.
Intensive Case Manager
Veterans Wellness Center at Endeavors
10.2021 - 06.2022
- Oversaw administrative functions to enhance organizational efficiency, prioritizing performance measures, required tasks, and urgent deadlines.
- Leveraged expertise in psychotherapeutic medications and case management within behavioral health settings.
Employed innovative thinking and advocacy skills to navigate substance use treatment challenges.
Managed crisis services while integrating community resources to optimize support for clients.
Conducted thorough mental health assessments using evidence-based practices.
Facilitated collaborative recovery planning focused on individual client goals.
Executed dual-diagnosis treatment protocols to ensure holistic care. - Improved outcomes and successes by utilizing multidisciplinary risk identification and management in care planning.
- Conducted home visits to assess living conditions and support needs.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
- Maintained and developed community relationships to support various client referrals.
- Composed or prepared correspondence, case notes and narratives with computer-based applications.
- Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
- Acted as role model for clients by exhibiting positive behaviors.
- Evaluated and addressed individual client needs and concerns.
Education
Master of Science - Developmental Psychology
Walden University
Minneapolis, MN08.2021
Skills
- Business and management principles
- Strategic planning
- Resource allocation
- Human resources management
- Leadership techniques
- Production methods
- Continuous improvement
- Healthcare operations
- Staffing management
- Workflow prioritization
- Communication skills
- Interdisciplinary coordination
- Record management
- Compliance and regulations
- Multitasking abilities
- Analytical skills
- Dispute resolution strategies
- Report preparation
- Team leadership
- Case management strategies
- Crisis intervention techniques
- Team collaboration skills
- Client relationship management
- Problem solving expertise
Affiliations
- Multicultural committee
- Walden University Mentor
Awards
- The National Society of Leadership and Success
- Top Producer of the Quarter - Health and Human Services
- Top Producer of the Year - Health and Human Services
Professional References
- Jamie Gober, MHPS-S, VHA-CM, Peer Support, San Antonio VA Healthcare System, 541-733-2299, Jamie.gober@va.gov
- Alicia Martinez, Lead Supervisor, San Antonio VA Healthcare System, 210-309-5338, Alicia.martinez3@va.gov
Related Courses
- Medical Terminology
- Hazardous materials trained (MSDS) Safe Patient Handling
- Preventive Health
- Health Data Classification Systems I (ICD-9-CM and CPT)
- Desktop Database Software
- Health Statistics
- Quality Assurance/Health Care
- Health Information Systems
- Health Record Applications
- Clinical Practice
- VA Supervision and Management Practices
- Intercultural Communication
- Fire and Safety
Timeline
Work/Life Consultant (GS-11)
Department of Air Force
06.2024 - Current
Advanced Medical Support Assistant (GS 6)
South Texas VA Healthcare System
07.2022 - 06.2025
Intensive Case Manager
Veterans Wellness Center at Endeavors
10.2021 - 06.2022
Master of Science - Developmental Psychology
Walden University
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