Melissa Andersen-Stayner

Assistant Manager/Team Lead 2

Goodwill of Central and Southern Indiana

10.2021 - 10.2024

Maintained a clean, safe, and organized store environment to enhance the customer experience.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Supervised day-to-day operations to meet performance, quality and service expectations.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Developed strong working relationships with staff, fostering a positive work environment.
Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Assisted in organizing and overseeing assignments to drive operational excellence.
Oversaw daily operations to maintain store cleanliness and organization.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Strengthened communication skills through regular interactions with others.
Adaptable and proficient in learning new concepts quickly and efficiently.
Demonstrated strong organizational and time management skills while managing multiple projects.