Melissa Anderson
Aurora,Co
Summary
Self-motivated Office Supervisor brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Humble Front Office Supervisor with 3 years of experience and comprehensive understanding of leading through example. Successful at calmly multitasking during high-demand situations and streamlining processes without steamrolling functionality.
Overview
8
8
years of professional experience
Work History
Front Office Supervisor
Ramble Hotel
11.2022 - Current
- Overseeing the operations at the front desk, handling guest check-ins and check-outs, managing reservations, ensuring smooth communication between guests and hotel staff, handling guest complaints or issues, and assisting with training and supervising front desk staff.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
F&B Supervisor
Hilton Garden Inn
08.2022 - 11.2022
- Hiring, training, coaching, scheduling, and mentoring food and beverage employees, supporting employees and providing attentive and efficient service to guests, engaging in conversation with guests to seek feedback, resolving guest issues or complaints, monitoring food and beverage deliveries, ensuring food handling and safety guidelines are followed, maintaining cash control and financial reporting, overseeing inventory, ordering and receiving of food and beverage items, establishing sales promotion efforts, and supporting hotel goals through teamwork and collaboration.
CSR
PSI
12.2021 - 03.2022
- Assisting customers with scheduling, responsible for scheduling.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Merchandise Coordinator
Vistar
06.2016 - 04.2020
- Supervised daily operations , ensuring smooth customer interactions and prompt issue resolution.
- Answered customer questions regarding store merchandise, and pricing.
- Collaborated with store managers to optimize product placement and enhance customer experience.
- Monitored and analyzed sales records and consumer purchasing trends.
- Coordinated cross-functional teams to facilitate efficient merchandise flow from warehouse to sales floor.
- Trained new team members on company policies, procedures, and merchandising best practices.
- Educated employees on new merchandise during seasonal workshops.
Education
certified licensed Esthetician -
Avalon Institute
03.2022
Diploma -
Thomas Jefferson High School
05.2007
Skills
- Management
- Shift Scheduling
- Reservation Management
- Property Management Systems
- QuickBooks proficiency
- Oral and writing communication
- Staff Training and Development
- Scheduling and calendar management
- Complaint Handling
- Guest Relations Management
- Administrative tasks
- Salesforce
- V2 System
- Advance Excel
- Managed multiple vendor Accounts
- Responsible for scheduling and dispatching field service technicians
- Dispatch field service technicians
- Tracked and reported inventory dollars
- Operating Systems
- Logistics
- Pricing
- Bookkeeping
- Account Management
- Merchandising
- Customer Service/ outbound calls
- Computer/Internet
- Pivot Table
- Inventory Control
- Sales
- Cash Handling
- Troubleshooting
- Vending, theater and hospitality channels
- Data Entry
- Administrative/Clerical
- Certified Pawn Broker/Jeweler
Timeline
Front Office Supervisor
Ramble Hotel
11.2022 - Current
F&B Supervisor
Hilton Garden Inn
08.2022 - 11.2022
CSR
PSI
12.2021 - 03.2022
Merchandise Coordinator
Vistar
06.2016 - 04.2020
certified licensed Esthetician -
Avalon Institute
Diploma -
Thomas Jefferson High School