MELISSA ANDERSON
Customer experience college sales manager
Martinez,GA
Summary
I'm looking for an opportunity to grow, and expand, along with a company that is growing as well. I'm out going, and I have had some pretty extensive - on the job training in some pretty cool places. I am goal-oriented and dedicated to high levels of customer satisfaction and meeting aggressive business goals, energetic and outgoing, with specialized knowledge in being able to listen to what the customer is saying or asking, and saying whatever it is I need to say to where the customer understands. Communicative individual with strong understanding of dynamics of residence hall life to handle challenging situations with empathy and efficiency. Experienced in guiding and helping residents meet academic and personal goals. Knack for building relationships and helping students navigate challenges of college life. Approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with proven track record in developing successful mentoring relationships with students. Fosters sense of community among residents to support individuals in times of need. Dedicated Job Title experienced in multitasking and working under pressure. Organizes activities and events for families to inhibit stress and provide optimal experiences. Skilled at managing household budgets and finances to encourage proper use of available funds. Focused management professional experienced in maintaining safe and clean environments for owners and guests. Adept at handling private and confidential information with extreme care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Friendly Job Title committed to creating safe and inclusive environment for residents. Skilled in developing and implementing programs and activities to promote diversity and inclusion in residence hall. Resolves conflicts and promotes student development through effective communication and collaboration.
Overview
3
3
years of professional experience
Work History
Housemother
Augusta RiverGate
02.2019 - 06.2019
- Enforce rules and regulations to ensure the smooth and orderly operation of dormitory programs
- Provide emergency first aid and summon medical assistance when necessary
- Mediate interpersonal problems between residents
- Make regular rounds to ensure that residents and areas are safe and secure
- Observe students to detect and report unusual behavior
- Communicate with other staff to resolve problems with individual students
- Collaborate with counselors to develop counseling programs that address the needs of individual students
- Develop and coordinate educational programs for residents
- Supervise the activities of housekeeping personnel
- Supervise students' housekeeping work to ensure that it is done properly
- Compile information such as residents' daily activities and the quantities of supplies used to prepare required reports
- Administer, coordinate, or recommend disciplinary and corrective actions
- Chaperone group-sponsored trips and social functions
- Answer telephones, and route calls or deliver messages
- Order supplies for facilities
- Determine the need for facility maintenance and repair, and notify appropriate personnel
- Sort and distribute mail
- Inventory, pack, and remove items left behind by former residents.
Asst manager/ key holder
Party N Dollar
05.2016 - 01.2018
- I opened and closed the store
- Dealt with deposits, & I handled the customers returns, helped plan and decorate parties, anniversaries, weddings, etc
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced
- Create, maintain, and enter information into databases
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Complete forms in accordance with company procedures
- Maintain scheduling and event calendars
- Schedule and confirm appointments for clients, customers, or supervisors
- Make copies of correspondence or other printed material
- Locate and attach appropriate files to incoming correspondence requiring replies.
Education
GED -
Augusta Technical College
06.2019
Skills
- Active Listening
- Customer and Personal Service
- Reading Comprehension
- Speaking
- Time Management
- English Language
- Critical Thinking
- Judgment and Decision Making
- Social Perceptiveness
- Active Learning
- Personnel and Human Resources
- Complex Problem Solving
- Negotiation
- Instructing
- Persuasion
- Law and Government
- Sales and Marketing
- Therapy and Counseling
- Troubleshooting
- Repairing
- Assertiveness
- Activity Coordination
- Cleaning proficiency
- Exceptional organization
- Housekeeping
- Activities scheduling
- Guest Relations
- Staff Training
- Crisis Intervention
- Activity Supervision
- Employee Scheduling
- Behavior Modeling
- Maintenance Coordination
- Event Planning
- Calendar Management
- Event oversight
- Budgeting expertise
- Call Answering and Routing
- Microsoft Office
- Life Skills Development
- Staff Meeting Coordination
Timeline
Housemother
Augusta RiverGate
02.2019 - 06.2019
Asst manager/ key holder
Party N Dollar
05.2016 - 01.2018
GED -
Augusta Technical College