Melissa Anderson
Bloomington,IN
Summary
Dynamic and results-oriented professional with extensive experience at Scholars Inn Bakehouse, adept in using Quickbooks accounting software for all practices in finance, and exceptional in fostering customer relations. Streamlined office operations, significantly enhanced financial accuracy, and developed strong client relationships through superior service. Demonstrates excellent organizational skills and teamwork, driving improvements and efficiencies.
Overview
17
17
years of professional experience
Work History
Staff Accountant/Office Manager
Scholars Inn Bakehouse
08.2007 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
- Assisted with onboarding new staff members, providing orientation and support.
- Streamlined document management by transitioning to cloud-based storage solution.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
- Reduced expenses by negotiating with vendors for better pricing and terms on services and supplies.
- Enhanced financial accuracy by meticulously reconciling bank statements and financial records monthly.
- Provided journal entries and performed accounting on accrual basis.
- Tracked funds, prepared deposits and reconciled accounts.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Education
Bachelor of Arts - Retail Merchandising/Marketing
The American College For The Applied Arts
Atlanta, GA09-1989
Skills
- Strong teamwork
- Customer relations skills
- Data entry
- Cash handling
- Sales experience
- Customer support
- Scheduling and coordination
- Recordkeeping expertise
- File management
- Budgeting and finance
- Organizational skills
- Multitasking Abilities
- Time management
- Written communication
Timeline
Staff Accountant/Office Manager
Scholars Inn Bakehouse
08.2007 - Current
Bachelor of Arts - Retail Merchandising/Marketing
The American College For The Applied Arts
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