Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Melissa Anderson

Kent

Summary

Experienced with administrative support, office management, and coordination of daily recess activities. Utilizes organizational and multitasking abilities to enhance lunch room efficiency. Knowledge of office software and communication tools, ensuring smooth and effective operations. Building excellent Guardian face to face relationships, and coordinating time spent in the building.

Overview

19
19
years of professional experience

Work History

Office Administrative Assistant

Kent School District
09.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Promoted a positive recess environment, ensuring all students had access to engaging activities and social opportunities.
  • Managed emergency situations calmly and efficiently, minimizing risk factors for injury or distress on the playground.

Hair Stylist

Myself
01.2021 - Current
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Increased sales [Number]% by analyzing customer hair care needs and recommending courses of action to boost sales.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Processed payments, entering sales in register for prompt customer service.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Worked with men, women and children to complete [Service] on daily basis.

Barber

Jax Barbershop
05.2019 - 01.2021
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Styled hair according to customer preferences.
  • Managed business customer service, responding to requests and concerns promptly.
  • Consulted with clients to assess personal style preferences and unique needs.
  • Kept shop neat, professional and welcoming to guests of different backgrounds.
  • Cultivated reputation for excellent [Type] services and delivered top-quality results to clients.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.

Master Hairstylist

Rudys Salon
10.2015 - 04.2019
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Assessed customer hair texture, treatment history, and desired outcome to determine services required.
  • Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
  • Coached and developed team members to deliver highest level of team culture, client satisfaction and salon performance.

Banker

Wells Fargo
06.2006 - 09.2010
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Educated customers on features and benefits of banking products and services.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
  • Established rapport with new clients to increase satisfaction and loyalty.

Education

No Degree - Master Gardening

Washington State University
Pullman, WA
03.2022

Licensed Certificate - Hair Design

Gene Juarez Academy North Seattle
Mountlake Terrace, WA
01.2007

High School Diploma -

Fort Vancouver High School
Vancouver, WA
06.2005

Skills

  • Supply Monitoring
  • Dispute Resolution
  • Improvement Plans
  • Safe Equipment Handling
  • Administrative Duties
  • Transportation and Errands
  • Proper Staffing
  • Intake Forms

Accomplishments

  • Conflict Resolution - Responsible for handling student account inquiries, accurately providing information to ensure resolution of guardians complaints and parent satisfaction.
  • Held first-point-of-contact for all internal and external communications with executive-level officers.
  • Compiled inventory lists and worked with vendors for product pricing and special orders.

Affiliations

  • American Society of Safety Professionals
  • National PTA
  • Human Rights Campaign
  • WSU master Gardener Program

Timeline

Office Administrative Assistant

Kent School District
09.2023 - Current

Hair Stylist

Myself
01.2021 - Current

Barber

Jax Barbershop
05.2019 - 01.2021

Master Hairstylist

Rudys Salon
10.2015 - 04.2019

Banker

Wells Fargo
06.2006 - 09.2010

No Degree - Master Gardening

Washington State University

Licensed Certificate - Hair Design

Gene Juarez Academy North Seattle

High School Diploma -

Fort Vancouver High School

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Melissa Anderson