Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Anderson

Gay,WV

Summary

Dynamic District Manager at HCSG with a proven track record in budget management and team leadership. Expert in sanitation compliance and nutritional counseling, driving customer satisfaction through innovative programs. Successfully enhanced operational efficiency, resulting in significant cost savings while fostering a high-performance culture among staff.

Overview

8
8
years of professional experience

Work History

District Manager

HCSG
Charleston, WV
04.2017 - 06.2025
  • Maintained accurate records of employee attendance and payroll information for all stores within the district.
  • Ensured proper sanitation practices were followed in all food preparation areas.
  • Monitored nutrition trends in order to develop innovative programs that meet customer needs.
  • Developed marketing plans to increase customer satisfaction with food services.
  • Recruited, trained, supervised, evaluated, and scheduled team members in the Food and Nutrition Services department.
  • Maintained records of food purchases, sales figures, and inventories, as required by law.
  • Provided nutritional counseling to customers as needed based on their individual dietary needs or restrictions.
  • Participated in professional organizations related to the field of Food and Nutrition Services.
  • Managed the budget and financial operations of Food and Nutrition Services department.
  • Oversaw daily meal planning activities and menu development for special events.
  • Established relationships with vendors to negotiate contracts for purchasing food products at competitive prices.
  • Conducted monthly inspections to ensure compliance with local health regulations regarding food handling safety and cleanliness standards.
  • Evaluated staff performance, provided feedback, and administered disciplinary action when needed.
  • Coordinated efforts between multiple departments including Dietary Services, Kitchen Operations, Catering Services and Clinical Dietitians.
  • Analyzed cost data to identify opportunities for cost savings or efficiency improvements within the department.
  • Ordered supplies necessary for daily operations of the department and monitored inventory levels.
  • Implemented strategies to reduce waste throughout the entire dining operation process.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Trained new employees to perform duties.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Explained goals and expectations required of trainees.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Delegated work to staff, setting priorities and goals.

Education

Certificate of Technical Studies - CDM,CFPP

University of North Dakota
Grand Forks, ND
03-2007

Skills

  • Sanitation compliance
  • Budget management
  • Nutritional counseling
  • Food safety
  • Payroll administration
  • Employee training
  • Performance evaluation
  • Team building
  • Problem resolution
  • Tactical business planning
  • Client relationship building
  • Team leadership
  • Staff development
  • Project planning
  • Project management
  • Team development
  • Attention to detail
  • Conflict management
  • Staffing oversight
  • District growth management
  • Compliance monitoring
  • Financial oversight
  • Performance oversight
  • Decision-making
  • Leadership development

Timeline

District Manager

HCSG
04.2017 - 06.2025

Certificate of Technical Studies - CDM,CFPP

University of North Dakota

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