Melissa Andrade
Brownsville,TX
Summary
I am currently an Investigator for The Department of Family and Protective Services. This rewarding job has helped build character in my professional life as well as in my personal life. I am an individual dedicated to helping families and providing resources. I have worked closely with many professionals in my career that have impacted my life in positives ways. As a retail store manager, my goal was to coach and develop so that the company can meet or exceed store sales goals. Through training, coaching, and development, I was able to support and place people in the roles in which they were able to thrive and be successful. My career goals are to continue impacting people's lives but also grow and continue learning. I am a natural leader who thrives by motivating and encouraging others.
Overview
16
16
years of professional experience
Work History
Investigator
DFPS
03.2022 - Current
- Documented findings and prepared detailed reports.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
- Interviewed and interrogated suspects.
- Maintain a professional tone.
- Conducted interviews with witnesses and clients.
Graduate Assistant
UTRGV
08.2018 - 02.2022
- Managed administrative tasks such as grading, scheduling, and record-keeping to ensure smooth operations within academic departments.
- Served as a liaison between faculty members and students for addressing concerns or issues related to coursework or academic policies.
- Facilitated student success by identifying areas of improvement and providing constructive feedback on assignments and exams.
- Developed and managed organized, orderly student databases and tracking systems.
Store Manager
Victoria Secret
04.2015 - 01.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Assistant Store Manager
Express
10.2008 - 01.2014
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Education
Master of Arts - Communications
UTRGV
Edinburg, TX01-2026
Bachelor of Arts - Mass Communication
UTRGV
Edinburg, TX05-2022
Skills
- Detailed report writing
- Microsoft office
- Customer service
- Customer experience
- Problem-solving
- Customer service and engagement
- Interview techniques
- Retail operations
- Customer relations
- Ethical and honest
- Event organization
- Multitasking and organization
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Investigator
DFPS
03.2022 - Current
Graduate Assistant
UTRGV
08.2018 - 02.2022
Store Manager
Victoria Secret
04.2015 - 01.2018
Assistant Store Manager
Express
10.2008 - 01.2014
Master of Arts - Communications
UTRGV
Bachelor of Arts - Mass Communication
UTRGV
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