Melissa Andrade
pittsburgh,PA
Summary
Versatile and empathetic professional with extensive experience in support and counseling roles, notably at Pa Connecting Communities. Excelled in developing client-centered strategies and fostering independence, showcasing strong problem-solving and emotional intelligence. Fluent in English and Spanish, adept at conflict resolution and behavioral management, significantly enhancing client well-being and operational efficiency.
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
10
10
years of professional experience
Work History
Direct Support Professional
Pa Connecting Communities
11.2022 - Current
- Assisted disabled clients to support independence and well-being.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Drug and Alcohol Counselor
Step By Step, Inc.
09.2022 - 04.2023
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
- Developed individual treatment goals based on history and diagnosis.
- Facilitated group and individual therapy in outpatient setting.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Filed and updated patient information and medical records.
- Liaised between patients, insurance companies, and billing office.
- Collected payments and applied to patient accounts.
- Printed and reviewed monthly patient aging report and solicited overdue payments.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Prepared billing correspondence and maintained database to organize billing information.
- Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls for proper payments to contracts.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Verified insurance of patients to determine eligibility.
Cashier
Khuns
01.2022 - 04.2023
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
Office Administrative Assistant
Department of Human Services
01.2015 - 06.2016
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Maintained inventory of office supplies and placed orders.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
Education
Associate of Applied Science - Social Work
Community College of Allegheny County
Pittsburgh, PA01-2026
Skills
- ADL support
- Transportation
- Client documentation
- Time management
- Case management experience
- Problem-solving
- Charting and documentation
- Conflict resolution
- Behavioral management
- First aid and CPR
- Goal setting
- Emotional intelligence
- Adaptability and flexibility
Languages
Spanish
Native or Bilingual
Software
Office word
Office excell
Office powerpoint
Medical billing
Timeline
Direct Support Professional
Pa Connecting Communities
11.2022 - Current
Drug and Alcohol Counselor
Step By Step, Inc.
09.2022 - 04.2023
Cashier
Khuns
01.2022 - 04.2023
Office Administrative Assistant
Department of Human Services
01.2015 - 06.2016
Associate of Applied Science - Social Work
Community College of Allegheny County
Similar Profiles
Timothy WalkerTimothy Walker
Support Worker at Connecting With CommunitiesSupport Worker at Connecting With Communities
Allen Brown Ph.D.Allen Brown Ph.D.
Chief Executive Officer at GRCN Connecting CommunitiesChief Executive Officer at GRCN Connecting Communities
Kristin FisherKristin Fisher
Assistant Preschool Teacher at Connecting for Children and FamiliesAssistant Preschool Teacher at Connecting for Children and Families