Melissa Andrade
Dorchester
Summary
Well-rounded Receptionist/office management possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.
Overview
26
26
years of professional experience
Work History
ED Patient Access Representative
Boston Medical Center
09.2022 - Current
- Delivers outstanding customer service to both internal and external customers.
- Ensures the integrity of the data in the hospital’s information system with respect to patient demographic, insurance and admission information.
- Verifies patient insurance using various methods.
- Participates in holiday coverage rotation.
- Conducts inpatient interviews.
- Secures patient valuables.
- Documents accurate information on all patient accounts to ensure an effective workflow throughout the organization.
- Serves as a resource for patients and others with questions regarding registration, insurance eligibility and patient admission.
- Collects insurance copays from patients.
- Relates effectively to various types of customers in a professional and courteous manner.
- Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed.
- Epic
Office Manager/Administrative Assistant
Executive Office for Administration and Finance
07.2019 - 04.2025
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Coordinated appointments, meetings and conferences.
- Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
Receptionist
Executive Office for Administration and Finance
06.2003 - 07.2019
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Signed for packages, recorded deliveries and distributed to personnel.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Assisted staff and executives with special projects.
Copy And Print Associate
Xerox Corporation
06.1999 - 11.2002
- Copied documents and handled binding for finishing work.
- Prioritized workload to achieve maximum output and meet customer deadlines.
- Operated printing equipment to produce print jobs with PC, CTP, binding equipment, punching and cutting.
- Reviewed work orders and job instructions to verify correct quantities and materials and make adjustments to meet expected needs.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Education
Diploma - undefined
East Boston High School
East Boston06.1995
Skills
- MS Word, Excel and Outlook
- Interpersonal Skills
- Inbound and Outbound Calling Work Ethic
- Communication
- Highly Motivated
- Customer Support
- Critical thinking
- Problem-solving abilities
- Customer service
- Patient registration
LANGUAGE
Cape Verden
Fluent
Timeline
ED Patient Access Representative
Boston Medical Center
09.2022 - Current
Office Manager/Administrative Assistant
Executive Office for Administration and Finance
07.2019 - 04.2025
Receptionist
Executive Office for Administration and Finance
06.2003 - 07.2019
Copy And Print Associate
Xerox Corporation
06.1999 - 11.2002
Diploma - undefined
East Boston High School
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