Melissa Andrade-Garcia

Detail-oriented and highly organized administrative assistant. Supporting executives and teams in fast-paced office environments. Skilled in managing schedules, coordinating meetings, handling correspondence, and maintain efficient operations. Proficient in Microsoft Office Suite, calendar management, and customer service. Known for excellent communication, problem-solving abilities, and strong commitment to confidentiality and professionalism.

• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
• Stocked service areas with supplies during slow periods.
• Displayed enthusiasm and knowledge about restaurant's menu and products.
• Handled money transactions accurately while following company procedures for handling cash payments.
• Provided excellent customer service to ensure satisfaction.
• Promoted desserts, appetizers, and specialty drinks to optimize sales.
• Operated POS terminals to input orders, split bills and calculate totals.
• Took orders from customers accurately and in a timely manner.
• Stayed informed about daily specials, new menu items, promotions.
• Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
• Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
• Communicated effectively with kitchen staff regarding customer allergies or special requests.
• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
• Satisfied customers by topping off drinks and offering condiments, napkins and other items.
• Brought wine selections to tables with appropriate glasses and poured for customers.

• Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
• Presented menus and answered questions regarding items.
• Greeted guests and provided menus.
• Maintained updated knowledge through continuing education and advanced training.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Handled money transactions accurately while following company procedures for handling cash payments.
• Delivered food orders promptly and courteously.
• Promoted desserts, appetizers, and specialty drinks to optimize sales.
• Ensured that each guest was served courteously, quickly, and efficiently.

• Prepared treatment rooms for patient examinations.
• Responded to patient callbacks and phone-in prescription refill requests.
• Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
• Collected, labeled and stored laboratory specimens properly prior to testing.
• Documented notes during patient visits.
• Answered phones, scheduled appointments, greeted patients and ordered supplies.
• Registered new patients into practice management software program accurately entering demographic information.
• Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Educated patients on healthcare topics such as nutrition and disease prevention methods.
• Measured vital signs and took medical histories to prepare patients for examination.
• Contacted medical facilities to schedule patients for admission.
• Conducted patient interviews to gather health history, vital signs and information about current medical issues.